How to Create a New Instagram Business Channel Rule

This section describes for how to be able to run the instagram channel and how the comment customer in your instagram can be incoming as a ticket to the “Assigned” tab Agent, make a rule first by doing the following steps :

First, click the “Customer Service” menu in the main menu and selecting “Rule Management” to create and manage Instagram channel that have been created and 3Dolphins will redirect you to rule management page.

On the rule management page, click “+ New Rule” button,

3Dophins will be redirect you to pop up add new rule, select the channel instagram that has been created.

Enter rule name, select rule group, and fill the max assignment, then click 'Save' button like image below.

Add rule instagram channel successfully, 3Dolphins will be redirect you to rule management page and click next page button to view instagram channel rule.

You can add your team member, click “+ Add Team Member” button, and 3Dolphins will be redirect you to pop up add team member.

Search member will be added (Example search ‘Esthi‘), to add team member click “Plus” button.

Team member has been added successfully.