# How to Create a New Instagram Business Channel Rule

This section describes for how to be able to run the instagram channel and how the comment customer in your instagram can be incoming as a ticket to the “**Assigned**” tab Agent, make a rule first by doing the following steps :

First, click the “**Customer Service**” menu in the main menu and selecting “**Rule Management**” to create and manage Instagram channel that have been created and 3Dolphins will redirect you to rule management page.

![Rule Management](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUzehTKDXe0dYeH5rWW%2F-MUzfq_684Ti4UIANli2%2Fimage.png?alt=media\&token=445c4e98-56ab-41a3-a061-e364067d6002)

On the rule management page, click **“+** **New Rule”** button,

![New Rule](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUzehTKDXe0dYeH5rWW%2F-MUzgEYBO153F5lgygfh%2Fimage.png?alt=media\&token=6b672d40-7948-481e-9c7c-c4f357fc877c)

3Dophins will be redirect you to pop up add new rule, select the channel instagram that has been created.

![Select Channel](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUzehTKDXe0dYeH5rWW%2F-MUzghFXYjlAiQWYth51%2Fimage.png?alt=media\&token=e714255b-6f6c-44a0-9af8-045ca759317f)

Enter rule name, select rule group, and fill the max assignment, then click 'Save' button like image below.

![Channel Properties](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUzehTKDXe0dYeH5rWW%2F-MUzjYEw-h3K4ro2zCTj%2Fimage.png?alt=media\&token=981b5c98-76f8-44af-91f3-12200565577d)

Add rule instagram channel successfully, 3Dolphins will be redirect you to rule management page and click next page button to view instagram channel rule.

![Instagram Channel](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUzehTKDXe0dYeH5rWW%2F-MUzk7Y-X-PYEokAS9ih%2Fimage.png?alt=media\&token=585db600-80af-42ff-8e5e-d0111b29da04)

You can add your team member, click “**+ Add Team Member**” button, and 3Dolphins will be redirect you to pop up add team member.

![Add Team Member](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUzehTKDXe0dYeH5rWW%2F-MUzkWI5SXIGvy8hUBuj%2Fimage.png?alt=media\&token=a14459cc-a5fc-4310-bbc2-0bfd4fd58587)

Search member will be added (Example search ‘**Esthi**‘), to add team member click “**Plus**” button.

![Select Team Member](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUzehTKDXe0dYeH5rWW%2F-MUzkhXdaaWb9E42rW1U%2Fimage.png?alt=media\&token=0c32198d-e431-4112-a802-aece0ae5e991)

Team member has been added successfully.

![Success Add Team Member](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUzehTKDXe0dYeH5rWW%2F-MUzkusuDDRbtVXsBBiJ%2Fimage.png?alt=media\&token=e341ba34-3de6-41da-bb5c-5e36f3c247e3)