Create a New Channel of Live Chat
Last updated
Last updated
This section describes for how to mechanism for add channel live chat, by doing the following steps:
On the top right corner of the Live Chat section, click the ‘plus’ button.
Then, you will see a pop-up form of channel setting. Normally only ‘Channel Name’ and ‘Timeout’ value is filled when creating new live chat channel.
Component Explanation:
Next, click the 'save' button and if the channel is successfully created it will appear in the live chat channel list.
Component Explanation:
Field Name
Description
Channel Name
The name of our live chat channel.
Timeout
The duration of how long a client is allowed to be inactive before getting disconnected automatically from the live chat channel. Fill the field with integer only, and the value is in second (example: If we allow our clients to be inactive for 1 hour, then fill the field with 3600 value).
Allow Origin
Specify which origin(s) are allowed to connect to the channel, left empty if we want it able to be connected from all origin (example: if we want it only able to be connected from example.com, fill the field with ‘http://example.com’).
Google Captcha Secret Key
Only fill this field if we want to validate client login with google Recaptcha, left empty if we want to skip the validation.
No
Name
Description
1
Refresh Button
Refresh your channel at any time to ensure you are always up to date with the refresh button.
2
Online and Offline Button
Click to turn on or off the channel. Red means offline, Green means online.
3
Delete Button
Click to delete the channel.
4
Channel Key & Secret View Button
Click to view channel id and channel secret which is used as connection credential on the client-side (will get into that later).
5
Channel Config Edit Button
Click to edit channel related config. Currently, there is only allow origin field that is editable.
6
Channel URL Copy Button
Click to copy the channel URL to the clipboard.
7
Channel ID
An ID, while you register with 3Dolphins. Each channel registered in Omni Channel 3Dolphins has a different ID.
8
Channel Name
Tricks: hover on top of the channel name to view the channel port.
