Click enable toggle to activate youtube channel has been added.
Smartcall Channel
Customer make a call to your smartcall number then it becomes ticket to the 'Telephony' tab Agent or tab supervisor with category 'Inbound' ticket.
Inbound Call
You also can make outbound ticket by calling your customer number and it becomes ticket to the 'Telephony' tab Agent or tab supervisor with category 'Outbound' ticket.
Outbound Call
If you log in as ‘Agent‘, make sure agent status is ‘Available‘.
