> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.1.x/integration/channel-connector/smartcall/result-of-create-new-smartcall-channel.md). # Result of Create New Smartcall Channel Click enable toggle to activate youtube channel has been added. ![Smartcall Channel](/files/-MWc9_aaFkfQ8q8mh73Y) Customer make a call to your smartcall number then it becomes ticket to the **'Telephony'** tab Agent or tab supervisor with category '**Inbound**' ticket. ![Inbound Call](/files/-MWcA4Ol4GTCysEfuPzb) You also can make outbound ticket by calling your customer number and it becomes ticket to the **'Telephony'** tab Agent or tab supervisor with category '**Outbound**' ticket. ![Outbound Call](/files/-MWcBWn1595eREBC4h-2) {% hint style="info" %} If you log in as ‘**Agent**‘, make sure agent status is ‘**Available**‘. {% endhint %} --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/5.1.x/integration/channel-connector/smartcall/result-of-create-new-smartcall-channel.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.