Create New Rule
Last updated
Last updated
This section describes how to be able to run the telegram bot channel 'PolongBot' and how the customer message can be incoming as a ticket to the Inbox tab Agent. After you make a telegram bot channel, make sure that you add the telegram bot channel to the rule.
To create a new rule channel, go to the Customer Service menu and click the Rule Management menus, then you will see the Rule Management page, on the top right section click the ‘New Rule‘ button, as shown below.
You will see a pop-up to add a new rule channel, select the telegram bot channel (PolongBot) by clicking the 'add channel' icon (), and then you will be asked to enter the rule name and max. assignment ticket on the channel.
Component Explanation:
Name | Description |
Rule Name | The name of the channel rule to create. |
Max. Assignment | The amount tickets are assigned to the channel rule. |
The telegram bot rule was added successfully, and you will see the rule telegram bot in the list of rules management page, as shown in the image below.
Team members successfully added and appearing on available teams, you can configure priority and max. assignment ticket that can be entered or handled by an agent.
Component Explanation:
Name | Description |
Priority | To decide who will get chats first in a channel. |
Max. Assignment | The amount tickets are assigned or handling to the users. |
After the rule channel is successfully created, to be able to receive an incoming chat from the telegram bot, add team members to the rule by clicking the 'add' icon ().
