# Best Practice Twitter

We've compiled a detailed list of how Twitter accounts can be used on 3Dolphins SRM.

| **Customer**                                                            | **Agent (Operator)**                                                                         | **Supervisor**                                                                                     |
| ----------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- |
| Send text message in Direct Message (DM)                                | Reply message                                                                                | Reply message                                                                                      |
| Send text message in Twitter mention                                    | The agent can reply to message and continue replying message on Direct Message (DM) Twitter. | A supervisor can reply to message and continue replying to message on Direct Message (DM) Twitter. |
| <p>Send Media Message in Direct Message (DM) :<br>– GIF<br>– Images</p> | <p>Send Media Message :<br>– Videos<br>– Images</p>                                          | <p>Send Media Message :<br>– Videos<br>– Images</p>                                                |
|                                                                         | Send Ask Feedback                                                                            | Send Ask Feedback                                                                                  |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/integration/channel-connector/twitter/best-practice-twitter.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.