# Best Practice Twitter

We've compiled a detailed list of how Twitter accounts can be used on 3Dolphins SRM.

| **Customer**                                                            | **Agent (Operator)**                                                                         | **Supervisor**                                                                                     |
| ----------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------- |
| Send text message in Direct Message (DM)                                | Reply message                                                                                | Reply message                                                                                      |
| Send text message in Twitter mention                                    | The agent can reply to message and continue replying message on Direct Message (DM) Twitter. | A supervisor can reply to message and continue replying to message on Direct Message (DM) Twitter. |
| <p>Send Media Message in Direct Message (DM) :<br>– GIF<br>– Images</p> | <p>Send Media Message :<br>– Videos<br>– Images</p>                                          | <p>Send Media Message :<br>– Videos<br>– Images</p>                                                |
|                                                                         | Send Ask Feedback                                                                            | Send Ask Feedback                                                                                  |