# Result of Create New Twitter Channel

Click enable toggle to activate channel Twitter account has been added.

![Twitter Account Channel](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUl-dyVTJz3fEheHfHe%2F-MUl7bkz7nifKZFzPfBB%2FIntegration%20page%20Edit.png?alt=media\&token=f15671eb-cc3d-4b11-98cd-f7eefc1e9893)

Do the test twitter channel has been added (tweet containing your Twitter account handle (example: @apr\_doni).

This automatically converts any public tweet containing your Twitter account handle to a ticket that will incoming to the ‘**Assigned’** tab Agent or ‘**Unassigned**‘ tab Supervisor.

![Supervisor's Unassigned Tab (Twitter Mention)](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUl-dyVTJz3fEheHfHe%2F-MUlAs9HnoiTqcWDSm9j%2FUnassigned.png?alt=media\&token=202464db-0d86-468b-a048-89f702df2eb6)

Do the test direct message by sending a direct message to Twitter channel that has been added.

This automatically converts incoming direct messages into tickets to the ‘**Assigned’** tab Agent or ‘**Unassigned**‘ tab Supervisor. So, that your customers can contact you privately rather than publicly.

![Supervisor's Unassigned Tab (Direct Message)](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MUl-dyVTJz3fEheHfHe%2F-MUlCJV2ApKMLHn3kmQ0%2FUnassigned%20DIrect%20Mesage.png?alt=media\&token=5e10e49a-3575-481e-98ef-70e269c7d65f)

{% hint style="info" %}
 If you log in as ‘**Agent**‘, make sure agent status is ‘**Available**‘.
{% endhint %}