Result of Create New Twitter Channel

Click enable toggle to activate channel Twitter account has been added.

Twitter Account Channel

Do the test twitter channel has been added (tweet containing your Twitter account handle (example: @apr_doni).

This automatically converts any public tweet containing your Twitter account handle to a ticket that will incoming to the ‘Assigned’ tab Agent or ‘Unassigned‘ tab Supervisor.

Supervisor's Unassigned Tab (Twitter Mention)

Do the test direct message by sending a direct message to Twitter channel that has been added.

This automatically converts incoming direct messages into tickets to the ‘Assigned’ tab Agent or ‘Unassigned‘ tab Supervisor. So, that your customers can contact you privately rather than publicly.

Supervisor's Unassigned Tab (Direct Message)

If you log in as ‘Agent‘, make sure agent status is ‘Available‘.