# Voice and Speech

By default, every message a customer receives in chat, system will automatically read incoming messages and convert them into sound. However, if you’d like to disable those voice and speech, simply switch this option off.

![Voice and Speech](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MT-YU0_sNEJ7yvncRMr%2F-MT-yCkERk_DWNbRyso-%2FScreen%20Shot%202021-02-08%20at%2016.28.38.png?alt=media\&token=8078a4b4-d8da-496a-920d-484bad473a42)