# Activate Feedback Template

To display feedback questions when you close a customer ticket, make sure that you have activated the feedback template. To activate it, go to the **quality assurance** > **feedback template** menu. In the list of feedback template, select the feedback template and click the **‘activate’** button.

![Activate Feedback Template](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F3dolphins%2F-MS2WdbJYYiIO-kbZbKY%2F-MS2_qPksskarWFtYK1r%2F14.png?generation=1611746733506778\&alt=media)

When the feedback template is active, if the ticket is solved and closed, the system will automatically send feedback to customers, and additional questions will appear according to the pre-determined minimum ratings.

![Live Chat](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MSCGlDzo8_i_Gq3dXjP%2F-MSCNHp95qXQDYWPXAs2%2FLive%20Chat.png?alt=media\&token=5bbfe98c-8e7a-4c92-b8fe-f3742fc4cffc)

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