# Activate Feedback Template

To display feedback questions when you close a customer ticket, make sure that you have activated the feedback template. To activate it, go to the **quality assurance** > **feedback template** menu. In the list of feedback template, select the feedback template and click the **‘activate’** button.

![Activate Feedback Template](/files/-MS2_qPksskarWFtYK1r)

When the feedback template is active, if the ticket is solved and closed, the system will automatically send feedback to customers, and additional questions will appear according to the pre-determined minimum ratings.

![Live Chat](/files/-MSCNHp95qXQDYWPXAs2)

###


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.1.x/quality-assurance/feedback-template/activate-feedback-template.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.