# Create New Feedback Question

Feedback ratings consist of ratings (stars and scores) and additional questions, both the rating and the additional questions have a standard format that most agent rating survey uses. However, you can add a new feedback question according to your business specifics and the goals of your survey. There are two ways to add feedback questions, i.e using the **Agent Rating Survey** and the **NPS Survey**.

![New Feedback Question](https://2268349083-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F3dolphins%2F-MS2WdbJYYiIO-kbZbKY%2F-MS2_qP_MfQ-jRRbMYQH%2F3.png?generation=1611746733510236\&alt=media)