> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/enable-reopen-ticket.md). # Enable Reopen Ticket Fitur ini digunakan untuk mengaktifkan dan menonaktifkan tombol 'Reopen Ticket' (![](/files/b306Q8qId8iCa2jSfsKM)) pada dashboard Agen. ![System Settings - Enable Reopen Ticket](/files/Hklymn3NwBMQURTYkHX8) Jika fitur ini dinonaktifkan (Enable Reopen Ticket = False), Agen tidak dapat melihat tombol 'Reopen Ticket' sehingga tiket yang telah ditutup tidak dapat dibuka kembali seperti gambar dibawah ini. ![Enable Reopen Ticket = False](/files/8TasgDJfVkBZj33KukfB) Namun, jika fitur ini diaktifkan (Enable Reopen Tikcet= True), Agen dapat melihat tombol 'Reopen Ticket' tiket seperti gambar dibawah ini. ![Enable Reopen Ticket = True](/files/0jyDeQzZA0wrunKiWQkk) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/enable-reopen-ticket.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.