Supervisor API

Get List of Closed Tickets

Method	GET
Media Type	application/json
URL	http://[server]/dolphin/apiv1/graph/tickets/supervisor/closed?start=0&count=1
Header	Authorization : Bearer [generatedToken]
Body
Status	200
Response	{ “status”: “success”, “data”: [ { “id”: “[Id]”, “owner”: “[owner_id]”, “createdDate”: 1598933566198, “createdBy”: “20304b70e1004c1537d25037b090960b”, “modifiedDate”: 1598934400220, “modifiedBy”: “20304b70e1004c1537d25037b090960b”, “accountId”: “[accountId]”, “accountName”: “[accountName]”, “accountScreen”: “[accountScreen]”, “answer”: true, “assignedAgent”: “[AgentId]”, “assignedDate”: 1598933566198, “assignedDateText”: “2020-09-01 11:12”, “assignDuration”: 0, “channel”: “offline”, “channelType”: “[channelType]”, “closeInterval”: 833, “closedBy”: “20304b70e1004c1537d25037b090960b”, “closedDate”: 1598934400115, “closedDateText”: “2020-09-01 11:26”, “contactId”: “[contactId]”, “group”: “[groupId]”, “incoming”: false, “message”: “[message]”, “messageId”: “[messageId]”, “notified”: false, “openDate”: 1598933566198, “openDateText”: “2020-09-01 11:12”, “openDuration”: 0, “parent”: 1, “pendingDate”: 1598933566198, “pendingDateText”: “2020-09-01 11:12”, “pendingDuration”: 833, “replyAgent”: “[AgentId]”, “responseTime”: 0, “ruleId”: “offline”, “status”: “Closed”, “timelineStatus”: “Closed”, “subject”: “a”, “supervisor”: “[supervisorId]”, “ticketNumber”: “[ticketNumber]”, “toGroup”: “99671c29-3b70-4a7b-bfae-ac16aaf44587”, “unassignedDate”: 1598933566198, “unassignedDateText”: “2020-09-01 11:12”, “unassignDuration”: 0, “closureType”: “Resolved”, “withinSla”: false, “online”: false, “transferInterval”: 833 } ], “hasMore”: false, “nextIndex”: 0, “prevIndex”: 0, “totalResults”: 0 }

Get List of Escalated Tickets

Method	GET
Media Type	application/json
URL	http://[server]/dolphin/apiv1/graph/tickets/supervisor/escalated?start=0&count=10
Header	Authorization : Bearer [generatedToken]	Bearer [generatedToken]
Body
Status	200
Response	{ “status”: “success”, “data”: [], “hasMore”: false, “nextIndex”: 0, “prevIndex”: 0, “totalResults”: 0 }

Get List of Takeover Tickets

Method	GET
Media Type	application/json
URL	http://[server]/dolphin/apiv1/graph/tickets/supervisor/takeover?start=0&count=10
Header	Authorization : Bearer [generatedToken]
Body
Status	200
Response	{ “status”: “success”, “data”: [], “hasMore”: false, “nextIndex”: 0, “prevIndex”: 0, “totalResults”: 0 }

Get List of Unassigned Tickets

Method	GET
Media Type	application/json
URL	http://[server]/dolphin/apiv1/graph/tickets/supervisor/unassigned?start=0&count=10
Header	Authorization : Bearer [generatedToken]
Body
Status	200
Response	{ “status”: “success”, “data”: [], “hasMore”: false, “nextIndex”: 0, “prevIndex”: 0, “totalResults”: 0 }

Get List of Bot Tickets

Method	GET
Media Type	application/json
URL	http://[server]/dolphin/apiv1/graph/tickets/supervisor/bot?start=0&count=10
Header	Authorization : Bearer [generatedToken]
Body
Status	200
Response	{ “status”: “success”, “data”: [], “hasMore”: false, “nextIndex”: 0, “prevIndex”: 0, “totalResults”: 0 }

Get List of Team Tickets

Method	GET
Media Type	application/json
URL	http://[server]/dolphin/apiv1/graph/tickets/supervisor/team?start=0&count=10
Header	Authorization : Bearer [generatedToken]
Body
Status	200
Response	{ “status”: “success”, “data”: [], “hasMore”: false, “nextIndex”: 0, “prevIndex”: 0, “totalResults”: 0 }