# Users API ### **Get List of Users by Role (0=Admin, 1=Trainer, 2=Operator, 3=SUpervisor, 4=QA** | Method | GET | | ---------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users?userId=\[Id]\&start=0\&count=10 | | Header |

Authorization : Bearer \[generatedToken]
User Id : \[id]

| | Body | | | Status | 200 | | Response |

{
“status”: “success”,
“data”: {
“id”: “\[id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1594352833495,
“createdBy”: “f1b380ced4477dd87e8d7ad842af7ae2”,
“modifiedDate”: 1594383711729,
“modifiedBy”: “f1b380ced4477dd87e8d7ad842af7ae2”,
“active”: false,
“blocked”: “0”,
“changePassword”: false,
“deleted”: true,
“approved”: false,
“group”: “\[group\_id]”,
“email”: “\[email]”,
“firstName”: “Mira”,
“identityNumber”: “\[identityNumber]”,
“ip”: “\[ip]”,
“language”: “Indonesia”,
“lastName”: “Agustina”,
“loginTime”: 1594355159525,
“mobileSession”: false,
“nickName”: “Tina”,
“notificationEnabled”: true,
“password”: “\[password]”,
“privilegeId”: “\[privilegeId]”,
“profileImage”: “”,
“role”: “Supervisor”,
“stopAutoAssign”: false,
“updatePasswordTime”: 1594355159381,
“userName”: “\[username]”,
“loginAttempt”: 0,
“searchAll”: false,
“mergeContacts”: false,
“caseMandatory”: false,
“tagMandatory”: false,
“checker”: false,
“telephonyEnabled”: false,
“roomName”: “”,
“roomChatWidget”: “”,
“teamAuthToken”: “”,
“ipInSession”: “{ipInSession}”,
“remember”: false,
“activeFiltered”: false
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Get List of Available Agents** | Method | GET | | ---------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/agents?start=0\&count=10 | | Header | Authorization : Bearer \[generatedToken] | | Body | | | Status | 200 | | Response |

{
“status”: “success”,
“data”: \[],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Update Agent Availability Status** | Method | PUT | | ---------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/agents/update/\[AgentId]/available/\[available] | | Header |

Authorization : Bearer \[generatedToken]
Agent Id : \[agentId]
Available : \[available]

| | Body | | | Status | 200 | | Response |

{
“status”: “success”,
“data”: {
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1594352833495,
“createdBy”: “f1b380ced4477dd87e8d7ad842af7ae2”,
“modifiedDate”: 1598943588437,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“partial”: true,
“active”: false,
“blocked”: “0”,
“changePassword”: false,
“deleted”: true,
“approved”: false,
“group”: “\[groupId]”,
“email”: “\[email]”,
“firstName”: “Mira”,
“identityNumber”: “\[identityNumber]”,
“ip”: “\[ip]”,
“language”: “Indonesia”,
“lastName”: “Agustina”,
“loginTime”: 1594355159525,
“mobileSession”: false,
“nickName”: “Tina”,
“notificationEnabled”: true,
“password”: “\[password]”,
“privilegeId”: “\[privilegeId]”,
“profileImage”: “”,
“role”: “Supervisor”,
“stopAutoAssign”: false,
“updatePasswordTime”: 1594355159381,
“userName”: “\[username]”,
“loginAttempt”: 0,
“searchAll”: false,
“mergeContacts”: false,
“caseMandatory”: false,
“tagMandatory”: false,
“checker”: false,
“available”: false,
“telephonyEnabled”: false,
“roomName”: “”,
“roomChatWidget”: “”,
“teamAuthToken”: “”,
“ipInSession”: “{ipInSession}”,
“remember”: false,
“activeFiltered”: false
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Create Agent Dialog** | Method | PUT | | ---------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/agents/dialog | | Header | Authorization : Bearer \[generatedToken] | | Body | | | Status | 200 | | Response |

{
“status”: “success”,
“data”: “{data}”,
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Update User** | Method | PUT | | ---------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/update/{user\_id} | | Header |

Authorization : Bearer \[generatedToken]
User Id : \[user\_id]

| | Body | | | Status | 200 | | Response |

{
“status”: “success”,
“data”: {
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1594352833495,
“createdBy”: “f1b380ced4477dd87e8d7ad842af7ae2”,
“modifiedDate”: 1598943920435,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“partial”: true,
“active”: false,
“blocked”: “0”,
“changePassword”: false,
“deleted”: true,
“approved”: false,
“group”: “\[groupId]”,
“email”: “\[email]”,
“firstName”: “Mira”,
“identityNumber”: “\[identityNumber]”,
“ip”: “\[ip]”,
“language”: “Indonesia”,
“lastName”: “Agustina”,
“loginTime”: 1594355159525,
“mobileSession”: false,
“nickName”: “Tina”,
“notificationEnabled”: true,
“password”: “\[password]”,
“privilegeId”: “\[privilegeId]”,
“profileImage”: “”,
“role”: “Supervisor”,
“stopAutoAssign”: false,
“updatePasswordTime”: 1594355159381,
“userName”: “\[username]”,
“loginAttempt”: 0,
“searchAll”: false,
“mergeContacts”: false,
“caseMandatory”: false,
“tagMandatory”: false,
“checker”: false,
“available”: false,
“telephonyEnabled”: false,
“roomName”: “”,
“roomChatWidget”: “”,
“teamAuthToken”: “”,
“ipInSession”: “{ipInSession}”,
“remember”: false,
“activeFiltered”: false
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Get User Credentials** | Method | POST | | ---------- | ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/login | | Header | Authorization : Bearer \[generatedToken] | | Body |

{
“email”: “\[email]”,
“password”: “\[password]”,
“action”: “\[login,logout]”
}

| | Status | 200 | | Response |

{
“status”: “success”,
“data”: {
“id”: “\[Id]”,
“changePassword”: false,
“deleted”: false,
“approved”: false,
“loginTime”: 1598860643139,
“notificationEnabled”: true,
“stopAutoAssign”: false,
“checker”: false,
“telephonyEnabled”: false,
“remember”: false,
“telephonyCredentials”: \[],
“userPreferenceObj”: {
“enableSound”: false,
“dateFormat”: “dd MMMM yyyy”,
“timeFormat”: “HH:mm:ss”,
“enableTime”: true,
“tablePreferences”: null,
“sortingModel”: {},
“finalDateFormat”: “dd MMMM yyyy HH:mm:ss”
},
“prettyLoginTime”: “1 day ago”,
“statusStyle”: “netral-status”,
“fullName”: “”,
“activeFiltered”: false
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Get User Credentials** | Method | POST | | ---------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/mobile/session | | Header | Authorization : Bearer \[generatedToken] | | Body |

{
“email”: “\[email]”,
“password”: “\[password]”,
“action”: “\[login,logout]”
}

| | Status | 200 | | Response |

{
“status”: “success”,
“data”: {
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1584349901797,
“createdBy”: “f1b380ced4477dd87e8d7ad842af7ae2”,
“modifiedDate”: 1598948154558,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“partial”: true,
“active”: false,
“blocked”: “0”,
“changePassword”: false,
“deleted”: false,
“approved”: false,
“group”: “\[groupId]”,
“email”: “\[email]”,
“firstName”: “Tina”,
“identityNumber”: “\[identityNumber]”,
“ip”: “\[ip]”,
“language”: “Indonesia”,
“lastName”: “Operator”,
“loginTime”: 1598860643139,
“maxQueue”: 50,
“mobileSession”: true,
“nickName”: “Tina”,
“notificationEnabled”: true,
“password”: “\[password]”,
“privilegeId”: “\[privilegeId]”,
“profileImage”: “{profileImage}”,
“role”: “Operator”,
“stopAutoAssign”: false,
“updatePasswordTime”: 1584349971350,
“userName”: “\[username]”,
“loginAttempt”: 0,
“searchAll”: false,
“mergeContacts”: true,
“caseMandatory”: false,
“tagMandatory”: false,
“checker”: false,
“profile”: “overlay”,
“telephonyCredential”: “\[teleponyCredential]”,
“telephonyEnabled”: false,
“shiftId”: “\[]”
],
“roomName”: “”,
“roomChatWidget”: “”,
“teamAuthToken”: “”,
“otpInSession”: “\[otpInSession]”,
“ipInSession”: “\[ipInSession]”,
“remember”: false,
“activeFiltered”: false
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Get User List Assignments** | Method | POST | | ---------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------ | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/assign?start=0\&count=1 | | Header | Authorization : Bearer \[generatedToken] | | Body |

{
“action”: “{transfer,reassign,escalate}”,
“ticketNumber”: “\[ticketNumber]”
}

| | Status | 200 | | Response |

{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“spell”: null,
“owner”: “\[owner\_id]”,
“createdDate”: 1597217701226,
“createdBy”: “0cfa797dffff86a30d1331c99bb28351”,
“modifiedDate”: 1597217701226,
“modifiedBy”: “0cfa797dffff86a30d1331c99bb28351”,
“partial”: null,
“forms”: null,
“groupName”: “b”,
“deleted”: false,
“publicGroup”: null,
“groupPicture”: null
}
],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Process Forgot Password** | Method | POST | | ---------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/forgotPassword | | Header | Authorization : Bearer \[generatedToken] | | Body |

{
“email”: “\[email]”,
“password”: “\[password]”
}

| | Status | 200 | | Response |

{
“status”: “success”,
“data”: {
“baseName”: “\[baseName]”
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

| ### **Get List of Users by Group Id** | Method | GET | | ---------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/group/\[group\_id]?start=0\&count=1 | | Header | Authorization : Bearer \[generatedToken] | | Body | | | Status | 200 | | Response |

{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1563349330638,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1563349432321,
“modifiedBy”: “40188d9c1e10d4dc15ff0a353136f5a8”,
“active”: false,
“blocked”: “0”,
“changePassword”: false,
“deleted”: false,
“approved”: false,
“group”: “\[groupId]”,
“email”: “\[email]”,
“firstName”: “Spv01”,
“identityNumber”: “\[identityNumber]”,
“ip”: “\[ip]”,
“language”: “Indonesia”,
“lastName”: “Spv01”,
“loginTime”: 1563349386307,
“nickName”: “Spv”,
“notificationEnabled”: true,
“password”: “\[password]”,
“privilegeId”: “\[privilegeId]”,
“profileImage”: “”,
“role”: “Supervisor”,
“stopAutoAssign”: false,
“updatePasswordTime”: 1563349386235,
“userName”: “\[username]”,
“loginAttempt”: 0,
“checker”: false,
“available”: false,
“telephonyEnabled”: false,
“remember”: false,
“activeFiltered”: false
}
],
“hasMore”: true,
“nextIndex”: 1,
“prevIndex”: 0,
“totalResults”: 90
}

| ### **Get Responsible Persons, Observers, Participants Users By Task Id** | Method | GET | | ---------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- | | Media Type | application/json | | URL | http\://\[server]/dolphin/apiv1/graph/users/task?taskId=\[taskId]\&type=\[type] | | Header |

Authorization : Bearer \[generatedToken]
Task Id : \[taskId]
Type : \[observer, participant, responsible\_persons]

| | Body | | | Status | 200 | | Response |

{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1584349901797,
“createdBy”: “f1b380ced4477dd87e8d7ad842af7ae2”,
“modifiedDate”: 1598948154558,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“active”: false,
“blocked”: “0”,
“changePassword”: false,
“deleted”: false,
“approved”: false,
“group”: “\[groupId]”,
“email”: “\[email]”,
“firstName”: “Tina”,
“identityNumber”: “\[identityNumber]”,
“ip”: “\[ip]”,
“language”: “Indonesia”,
“lastName”: “Operator”,
“loginTime”: 1598860643139,
“maxQueue”: 50,
“mobileSession”: true,
“nickName”: “Tina”,
“notificationEnabled”: true,
“password”: “\[password]”,
“privilegeId”: “\[privilegeId]”,
“profileImage”: “{profileImage}”,
“role”: “Operator”,
“stopAutoAssign”: false,
“updatePasswordTime”: 1584349971350,
“userName”: “\[username]”,
“loginAttempt”: 0,
“searchAll”: false,
“mergeContacts”: true,
“caseMandatory”: false,
“tagMandatory”: false,
“checker”: false,
“profile”: “overlay”,
“telephonyCredential”: “\[teleponyCredential]”,
“telephonyEnabled”: false,
“shiftId”: \[
“37d1a4a67700d6575b16b863c10f2999”,
“c71d0acda4642a948e72c680d60eab69”,
“a74532fbac76b8996f10e0f220276fdc”
],
“roomName”: “”,
“roomChatWidget”: “”,
“teamAuthToken”: “”,
“otpInSession”: “367750”,
“ipInSession”: “{ipInSession}”,
“remember”: false,
“activeFiltered”: false
}
],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}

|