> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/customer-service.md). # Customer Service - [Kata Pengantar](https://docs.3dolphins.ai/5.3.0-id/customer-service/introduction.md) - [Customer Support](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard.md): Customer Support - [Monitoring Dashboard Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/monitoring-dashboard-agent.md) - [Monitoring Dashboard Supervisor](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/monitoring-dashboard-supervisor.md) - [Search in Dashboard](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/search-in-dashboard.md) - [Change Status Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/change-status-agent.md) - [Reply Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reply-ticket.md) - [Send File or Attachment](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment.md) - [Send File](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-file.md) - [Send Library](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-library.md) - [Send Form](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-form.md) - [Chat History](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/chat-history.md) - [Send FAQ](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-faq.md) - [Video Conference Call](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/video-conference-call.md) - [Watermark](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/watermark.md) - [Ticket Activity](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity.md) - [Add Customer Case](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/add-customer-case.md) - [Add Task based on Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md) - [Customer Identify](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/customer-identify.md) - [Ticket Priority](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-priority.md) - [Ticket Notification](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-notification.md) - [Filter Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/filter-ticket.md) - [Team Member](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/team-member.md) - [Escalated Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/escalated-ticket.md) - [Transferred Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/transferred-ticket.md) - [Reassign Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reassign-ticket.md) - [Takeover Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/takeover-ticket.md) - [Closed Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/closed-ticket.md) - [Share Ticket Link](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/share-ticket-link.md) - [View Chat History](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/view-chat-history.md) - [Merge and Unmerge Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-and-unmerge-ticket.md) - [Merge Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-contact.md) - [Merge Contact Suggestion](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-contact-suggestion.md) - [Blocked Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/blocked-ticket.md) - [Reopen Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reopen-ticket.md) - [Canned Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/canned-message.md) - [How to Find FAQ](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-find-faq.md) - [How to Export Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-export-ticket.md) - [How to Create Outbound Email](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-create-outbound-email.md) - [How to Create Offline Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-create-offline-ticket.md) - [View Assignment Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/view-assignment-rule.md) - [How to Make WhatsApp Outbound Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-make-whatsapp-outbound-message.md) - [Customer Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact.md) - [Create New Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/create-new-contact.md) - [Download Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/download-contact.md) - [Edit Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/edit-contact.md) - [Case Timeline](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/case-timeline.md) - [Ticket History](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/chat-history.md) - [Merge Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/merge-contact.md) - [Merge Contact Suggestion](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/merge-contact-suggestion.md) - [Send Email Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/send-email-message.md) - [Block Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/block-contact.md) - [Remove Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/remove-contact.md) - [Ticket Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation.md) - [Automation Component](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/automation-component.md) - [Tag, Severity, Priority and Process Flow](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/tag-severity-and-process-flow.md) - [On Idle Trigger Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/on-idle-trigger-ticket.md) - [Auto Greeting with Time Based Response](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/auto-greeting-dengan-respon-berbasis-waktu.md) - [Bypass Ticket Distribution for High Profile Customer](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/bypass-distribusi-tiket-untuk-pelanggan-dengan-profil-tinggi.md) - [Auto Send Notif Supervisor](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/auto-send-notif-supervisor.md) - [Agent Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation.md) - [Create New Agent Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/create-new-agent-automation.md) - [Automation Component](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/automation-component.md) - [On Aux Changes Trigger Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/on-aux-changes-trigger-agent.md) - [On Agent Idle Trigger](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/on-agent-idle-trigger.md) - [Rule Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management.md) - [Add New Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru.md) - [Add Team Member](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru/menambahkan-team-member.md) - [Add Rule Criteria](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru/menambahkan-rule-criteria.md) - [Configuration Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule.md) - [SLA Settings](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/sla-settings.md) - [Assignment](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/assignment.md) - [Service Hours](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/service-hours.md) - [Clone Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/clone-rule.md) - [Remove Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/remove-rule.md) - [Filter Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/filter-rule.md) - [Reload Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/reload-rule.md) - [Traffic Distribution](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution.md) - [Set Rule Ratio](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution/set-rule-ratio.md) - [Traffic Wallboard](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution/traffic-wallboard.md) - [Max Assignment](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/max-assignment.md) - [Unit Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management.md) - [Create New Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/create-new-unit.md) - [Unit Transfer Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/unit-transfer-ticket.md) - [Edit Existing Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/edit-existing-unit.md) - [Delete Existing Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/delete-existing-unit.md) - [Form Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management.md) - [Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records.md) - [Filter Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records/filter-form-records.md) - [Download Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records/download-form-records.md) - [Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder.md) - [Create New Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder.md) - [Settings](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder/settings.md) - [Generate Link](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md) - [Edit Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/edit-form-builder.md) - [Remove Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/remove-form-builder.md) - [Paragraph Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier.md) - [Add New Classifier Module](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-classifier-module-baru.md) - [Add New Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-classifier-baru.md) - [Classifier Setting](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/classifier-setting.md) - [Add Tags to Chat Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-tag-pada-tiket.md) - [Add Tags to Customer Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/add-tags-to-customer-contact.md) - [Edit Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/edit-classifier.md) - [Remove Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menghapus-classifier.md) - [Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template.md) - [New Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/new-email-template.md) - [Edit Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/edit-email-template.md) - [Remove Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/remove-email-template.md) - [Email Signature](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/email-signature.md) - [Auto-Reply](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/auto-reply.md) - [Auxiliary Mapping](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping.md) - [Create New Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/membuat-status-agen-baru.md) - [Edit Existing Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/edit-status-agen-tersedia.md) - [Remove Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/menghapus-status-agen.md) - [Teaser Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management.md) - [Create New Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/create-new-teaser.md) - [Active and Inactive Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/active-and-inactive-teaser.md) - [Preview Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/preview-teaser.md) - [Edit Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/edit-teaser.md) - [Delete Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/delete-teaser.md) - [Search Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/search-teaser.md)