# Customer Service

- [Kata Pengantar](/5.3.0-id/customer-service/introduction.md)
- [Customer Support](/5.3.0-id/customer-service/dashboard.md): Customer Support
- [Monitoring Dashboard Agent](/5.3.0-id/customer-service/dashboard/monitoring-dashboard-agent.md)
- [Monitoring Dashboard Supervisor](/5.3.0-id/customer-service/dashboard/monitoring-dashboard-supervisor.md)
- [Search in Dashboard](/5.3.0-id/customer-service/dashboard/search-in-dashboard.md)
- [Change Status Agent](/5.3.0-id/customer-service/dashboard/change-status-agent.md)
- [Reply Ticket](/5.3.0-id/customer-service/dashboard/reply-ticket.md)
- [Send File or Attachment](/5.3.0-id/customer-service/dashboard/send-file-or-attachment.md)
- [Send File](/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-file.md)
- [Send Library](/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-library.md)
- [Send Form](/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-form.md)
- [Chat History](/5.3.0-id/customer-service/dashboard/send-file-or-attachment/chat-history.md)
- [Send FAQ](/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-faq.md)
- [Video Conference Call](/5.3.0-id/customer-service/dashboard/send-file-or-attachment/video-conference-call.md)
- [Watermark](/5.3.0-id/customer-service/dashboard/watermark.md)
- [Ticket Activity](/5.3.0-id/customer-service/dashboard/ticket-activity.md)
- [Add Customer Case](/5.3.0-id/customer-service/dashboard/ticket-activity/add-customer-case.md)
- [Add Task based on Ticket](/5.3.0-id/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md)
- [Customer Identify](/5.3.0-id/customer-service/dashboard/ticket-activity/customer-identify.md)
- [Ticket Priority](/5.3.0-id/customer-service/dashboard/ticket-priority.md)
- [Ticket Notification](/5.3.0-id/customer-service/dashboard/ticket-notification.md)
- [Filter Ticket](/5.3.0-id/customer-service/dashboard/filter-ticket.md)
- [Team Member](/5.3.0-id/customer-service/dashboard/team-member.md)
- [Escalated Ticket](/5.3.0-id/customer-service/dashboard/escalated-ticket.md)
- [Transferred Ticket](/5.3.0-id/customer-service/dashboard/transferred-ticket.md)
- [Reassign Ticket](/5.3.0-id/customer-service/dashboard/reassign-ticket.md)
- [Takeover Ticket](/5.3.0-id/customer-service/dashboard/takeover-ticket.md)
- [Closed Ticket](/5.3.0-id/customer-service/dashboard/closed-ticket.md)
- [Share Ticket Link](/5.3.0-id/customer-service/dashboard/share-ticket-link.md)
- [View Chat History](/5.3.0-id/customer-service/dashboard/view-chat-history.md)
- [Merge and Unmerge Ticket](/5.3.0-id/customer-service/dashboard/merge-and-unmerge-ticket.md)
- [Merge Contact](/5.3.0-id/customer-service/dashboard/merge-contact.md)
- [Merge Contact Suggestion](/5.3.0-id/customer-service/dashboard/merge-contact-suggestion.md)
- [Blocked Ticket](/5.3.0-id/customer-service/dashboard/blocked-ticket.md)
- [Reopen Ticket](/5.3.0-id/customer-service/dashboard/reopen-ticket.md)
- [Canned Message](/5.3.0-id/customer-service/dashboard/canned-message.md)
- [How to Find FAQ](/5.3.0-id/customer-service/dashboard/how-to-find-faq.md)
- [How to Export Ticket](/5.3.0-id/customer-service/dashboard/how-to-export-ticket.md)
- [How to Create Outbound Email](/5.3.0-id/customer-service/dashboard/how-to-create-outbound-email.md)
- [How to Create Offline Ticket](/5.3.0-id/customer-service/dashboard/how-to-create-offline-ticket.md)
- [View Assignment Rule](/5.3.0-id/customer-service/dashboard/view-assignment-rule.md)
- [How to Make WhatsApp Outbound Message](/5.3.0-id/customer-service/dashboard/how-to-make-whatsapp-outbound-message.md)
- [Customer Contact](/5.3.0-id/customer-service/customer-contact.md)
- [Create New Contact](/5.3.0-id/customer-service/customer-contact/create-new-contact.md)
- [Download Contact](/5.3.0-id/customer-service/customer-contact/download-contact.md)
- [Edit Contact](/5.3.0-id/customer-service/customer-contact/edit-contact.md)
- [Case Timeline](/5.3.0-id/customer-service/customer-contact/case-timeline.md)
- [Ticket History](/5.3.0-id/customer-service/customer-contact/chat-history.md)
- [Merge Contact](/5.3.0-id/customer-service/customer-contact/merge-contact.md)
- [Merge Contact Suggestion](/5.3.0-id/customer-service/customer-contact/merge-contact-suggestion.md)
- [Send Email Message](/5.3.0-id/customer-service/customer-contact/send-email-message.md)
- [Block Contact](/5.3.0-id/customer-service/customer-contact/block-contact.md)
- [Remove Contact](/5.3.0-id/customer-service/customer-contact/remove-contact.md)
- [Ticket Automation](/5.3.0-id/customer-service/ticket-automation.md)
- [Automation Component](/5.3.0-id/customer-service/ticket-automation/automation-component.md)
- [Tag, Severity, Priority and Process Flow](/5.3.0-id/customer-service/ticket-automation/tag-severity-and-process-flow.md)
- [On Idle Trigger Ticket](/5.3.0-id/customer-service/ticket-automation/on-idle-trigger-ticket.md)
- [Auto Greeting with Time Based Response](/5.3.0-id/customer-service/ticket-automation/auto-greeting-dengan-respon-berbasis-waktu.md)
- [Bypass Ticket Distribution for High Profile Customer](/5.3.0-id/customer-service/ticket-automation/bypass-distribusi-tiket-untuk-pelanggan-dengan-profil-tinggi.md)
- [Auto Send Notif Supervisor](/5.3.0-id/customer-service/ticket-automation/auto-send-notif-supervisor.md)
- [Agent Automation](/5.3.0-id/customer-service/agent-automation.md)
- [Create New Agent Automation](/5.3.0-id/customer-service/agent-automation/create-new-agent-automation.md)
- [Automation Component](/5.3.0-id/customer-service/agent-automation/automation-component.md)
- [On Aux Changes Trigger Agent](/5.3.0-id/customer-service/agent-automation/on-aux-changes-trigger-agent.md)
- [On Agent Idle Trigger](/5.3.0-id/customer-service/agent-automation/on-agent-idle-trigger.md)
- [Rule Management](/5.3.0-id/customer-service/rule-management.md)
- [Add New Rule](/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru.md)
- [Add Team Member](/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru/menambahkan-team-member.md)
- [Add Rule Criteria](/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru/menambahkan-rule-criteria.md)
- [Configuration Rule](/5.3.0-id/customer-service/rule-management/configuration-rule.md)
- [SLA Settings](/5.3.0-id/customer-service/rule-management/configuration-rule/sla-settings.md)
- [Assignment](/5.3.0-id/customer-service/rule-management/configuration-rule/assignment.md)
- [Service Hours](/5.3.0-id/customer-service/rule-management/configuration-rule/service-hours.md)
- [Clone Rule](/5.3.0-id/customer-service/rule-management/clone-rule.md)
- [Remove Rule](/5.3.0-id/customer-service/rule-management/remove-rule.md)
- [Filter Rule](/5.3.0-id/customer-service/rule-management/filter-rule.md)
- [Reload Rule](/5.3.0-id/customer-service/rule-management/reload-rule.md)
- [Traffic Distribution](/5.3.0-id/customer-service/rule-management/traffic-distribution.md)
- [Set Rule Ratio](/5.3.0-id/customer-service/rule-management/traffic-distribution/set-rule-ratio.md)
- [Traffic Wallboard](/5.3.0-id/customer-service/rule-management/traffic-distribution/traffic-wallboard.md)
- [Max Assignment](/5.3.0-id/customer-service/rule-management/max-assignment.md)
- [Unit Management](/5.3.0-id/customer-service/unit-management.md)
- [Create New Unit](/5.3.0-id/customer-service/unit-management/create-new-unit.md)
- [Unit Transfer Ticket](/5.3.0-id/customer-service/unit-management/unit-transfer-ticket.md)
- [Edit Existing Unit](/5.3.0-id/customer-service/unit-management/edit-existing-unit.md)
- [Delete Existing Unit](/5.3.0-id/customer-service/unit-management/delete-existing-unit.md)
- [Form Management](/5.3.0-id/customer-service/form-management.md)
- [Form Records](/5.3.0-id/customer-service/form-management/form-records.md)
- [Filter Form Records](/5.3.0-id/customer-service/form-management/form-records/filter-form-records.md)
- [Download Form Records](/5.3.0-id/customer-service/form-management/form-records/download-form-records.md)
- [Form Builder](/5.3.0-id/customer-service/form-management/form-builder.md)
- [Create New Form Builder](/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder.md)
- [Settings](/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder/settings.md)
- [Generate Link](/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md)
- [Edit Form Builder](/5.3.0-id/customer-service/form-management/form-builder/edit-form-builder.md)
- [Remove Form Builder](/5.3.0-id/customer-service/form-management/form-builder/remove-form-builder.md)
- [Paragraph Classifier](/5.3.0-id/customer-service/paragraph-classifier.md)
- [Add New Classifier Module](/5.3.0-id/customer-service/paragraph-classifier/menambahkan-classifier-module-baru.md)
- [Add New Classifier](/5.3.0-id/customer-service/paragraph-classifier/menambahkan-classifier-baru.md)
- [Classifier Setting](/5.3.0-id/customer-service/paragraph-classifier/classifier-setting.md)
- [Add Tags to Chat Ticket](/5.3.0-id/customer-service/paragraph-classifier/menambahkan-tag-pada-tiket.md)
- [Add Tags to Customer Contact](/5.3.0-id/customer-service/paragraph-classifier/add-tags-to-customer-contact.md)
- [Edit Classifier](/5.3.0-id/customer-service/paragraph-classifier/edit-classifier.md)
- [Remove Classifier](/5.3.0-id/customer-service/paragraph-classifier/menghapus-classifier.md)
- [Email Template](/5.3.0-id/customer-service/email-template.md)
- [New Email Template](/5.3.0-id/customer-service/email-template/new-email-template.md)
- [Edit Email Template](/5.3.0-id/customer-service/email-template/edit-email-template.md)
- [Remove Email Template](/5.3.0-id/customer-service/email-template/remove-email-template.md)
- [Email Signature](/5.3.0-id/customer-service/email-template/email-signature.md)
- [Auto-Reply](/5.3.0-id/customer-service/email-template/auto-reply.md)
- [Auxiliary Mapping](/5.3.0-id/customer-service/auxiliary-mapping.md)
- [Create New Agent Status](/5.3.0-id/customer-service/auxiliary-mapping/membuat-status-agen-baru.md)
- [Edit Existing Agent Status](/5.3.0-id/customer-service/auxiliary-mapping/edit-status-agen-tersedia.md)
- [Remove Agent Status](/5.3.0-id/customer-service/auxiliary-mapping/menghapus-status-agen.md)
- [Teaser Management](/5.3.0-id/customer-service/teaser-management.md)
- [Create New Teaser](/5.3.0-id/customer-service/teaser-management/create-new-teaser.md)
- [Active and Inactive Teaser](/5.3.0-id/customer-service/teaser-management/active-and-inactive-teaser.md)
- [Preview Teaser](/5.3.0-id/customer-service/teaser-management/preview-teaser.md)
- [Edit Teaser](/5.3.0-id/customer-service/teaser-management/edit-teaser.md)
- [Delete Teaser](/5.3.0-id/customer-service/teaser-management/delete-teaser.md)
- [Search Teaser](/5.3.0-id/customer-service/teaser-management/search-teaser.md)