> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/auto-greeting.md).

# Auto Greeting

Field ini memungkinkan Anda untuk mengatur pesan otomatis yang muncul di ruang percakapan untuk menyambut pelanggan Anda. Greeting tersebut otomatis akan muncul di bubble message yang berisi teks ucapan standar saat tiket dibuka oleh Agen.

![System Settings - Auto Greeting](/files/V9tHn1onYnvX10NjXUsF)

Anda dapat mengatur greeting yang lebih menarik dan interaktif dalam **System Setting** > **Ticket Configuration** > **Auto Greeting**. Misal, auto greeting bisa Anda atur menjadi “Hai {customer\_name}, dengan {agent\_name} ada yang bisa dibantu?”. Jadi, ketika pelanggan mengirimkan pesan ke Agen, dan Agen membuka pesan tersebut, pesan auto greeting akan dikirimkan ke pelanggan, seperti gambar di bawah ini.

![Auto Greeting](/files/67vCftU3MQTWQt6Juap8)


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