# Claim Ticket Count

Field ini memungkinkan Anda mengelola jumlah distribusi tiket dari tab Unassigned ke tab inbox Agen dalam periode waktu tertentu untuk setiap channel. 

![](/files/EKZf5DGQyMaMpAFXhiRr)

Misalnya, jika Anda mengatur claim ticket count = 2, maka jumlah distribusi tiket dalam periode tertentu ke tab inbox Agen untuk setiap channel adalah 2 tiket. 

![Claim Ticket Count](/files/G41iG5oBjrX6yIrZsRxu)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/claim-ticket-count.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.