> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/enable-block-contact.md).

# Enable Block Contact

Enable block contact merupakan fitur yang memungkinkan Agen untuk mangaktifkan dan menonaktifkan fungsi tombol 'Block' pada kontak pelanggan. 

![System Setttings - Enable Block Contact](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlqWTLEMUin8jixjPTHF7%2Fuploads%2FQ2RwL8u7KzP3ucPdOchV%2FBlock%20Contact%20system%20settings.png?alt=media\&token=b3600e9f-a921-4da9-8bb1-4ff81fd18663)

Jika fitur ini dinonaktifkan (Enable Block Contact = False), Agen tidak dapat melihat tombol 'Block' pada kontak pelanggan seperti gambar dibawah ini. 

![Enable Block Contact = False](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlqWTLEMUin8jixjPTHF7%2Fuploads%2FqpK5SHtCyNrl875tQYob%2FBlock%20Contact%20False.png?alt=media\&token=861ce53c-a140-4ece-9261-149739f704db)

Namun, jika fitur ini diaktifkan (Enable Reopen Tikcet= True), Agen dapat memblokir kontak pelanggan menggunaka tombol 'Block' seperti gambar dibawah ini. 

![Enable Block Contact = True ](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlqWTLEMUin8jixjPTHF7%2Fuploads%2FpumqxD8OfgvoghAWmoCT%2FBlock%20Contact.png?alt=media\&token=277aa925-83c4-4eba-816a-ebcddd5f42a1)