# Enable Reopen Ticket

Fitur ini digunakan untuk mengaktifkan dan menonaktifkan tombol 'Reopen Ticket' (![](/files/b306Q8qId8iCa2jSfsKM)) pada dashboard Agen. 

![System Settings - Enable Reopen Ticket](/files/Hklymn3NwBMQURTYkHX8)

Jika fitur ini dinonaktifkan (Enable Reopen Ticket = False), Agen tidak dapat melihat tombol 'Reopen Ticket' sehingga tiket yang telah ditutup tidak dapat dibuka kembali seperti gambar dibawah ini. 

![Enable Reopen Ticket = False](/files/8TasgDJfVkBZj33KukfB)

Namun, jika fitur ini diaktifkan (Enable Reopen Tikcet= True), Agen dapat melihat tombol 'Reopen Ticket' tiket seperti gambar dibawah ini. 

![Enable Reopen Ticket = True](/files/0jyDeQzZA0wrunKiWQkk)


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