# Last Agent Saved in Memory

Fitur ini memungkinkan agen melayani tiket yang sama dalam rentang waktu yang ditentukan dalam field ini. Misalnya, Anda mengatur nilai field ini menjadi (1), yang berarti agen akan melayani tiket baru dari pelanggan yang sama selama satu jam setelah tiket yang sebelumnya ditutup.

![System Settings - Last Agent Saved in Memory](/files/rD3z0qQvyEkvwXDDJsn5)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/last-agent-saved-in-memory.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.