> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/last-agent-saved-in-memory.md).

# Last Agent Saved in Memory

Fitur ini memungkinkan agen melayani tiket yang sama dalam rentang waktu yang ditentukan dalam field ini. Misalnya, Anda mengatur nilai field ini menjadi (1), yang berarti agen akan melayani tiket baru dari pelanggan yang sama selama satu jam setelah tiket yang sebelumnya ditutup.

![System Settings - Last Agent Saved in Memory](/files/rD3z0qQvyEkvwXDDJsn5)


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