# Operator Allow Ticket Redistribute

Operator allow ticket redistribute adalah fitur yang memungkinkan untuk mengaktifkan atau menonaktifkan fungsi escalate dan transfer tiket operator. Jika fungsinya dinonaktifkan (operator allow ticket redistribute = False), operator tidak dapat melihat tombol fungsi escalate dan transfer (![](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWYyiP5BzBMc7fZwvWC%2F-MWYys7BPxjkyeRn6rRq%2FEscalated%20Button.PNG?alt=media\&token=e2d8793b-1b43-4c9c-a7a1-8a2b47408621)) seperti ini.

![System Settings - Operator Allow Ticket Redistribute](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlqWTLEMUin8jixjPTHF7%2Fuploads%2F2k3O7ska9lqbjYeMZcZD%2FOperator%20Allow%20Redistribute%20system%20settings.png?alt=media\&token=5e2af578-ffa5-4817-abd8-d5bc31ee4b41)

Jika fitur ini dinonaktifkan (operator allow ticket redistribute = False), operator tidak dapat melihat tombol 'escalate' dan 'transfer' tiket (![](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-legacy-files/o/assets%2F-MNQidQwa-0K9_KnQpoc%2F-MWYyiP5BzBMc7fZwvWC%2F-MWYys7BPxjkyeRn6rRq%2FEscalated%20Button.PNG?alt=media\&token=e2d8793b-1b43-4c9c-a7a1-8a2b47408621)) seperti ini.

![Operator Allow Ticket Redistribute = False](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlqWTLEMUin8jixjPTHF7%2Fuploads%2FYfPLUUJqJsZ7WK6Ru75l%2FOperator%20Allow%20Redistribute%20False.png?alt=media\&token=fd6e4759-8703-4471-947a-a7eea48beb3f)

Namun, jika fungsinya aktif (operator allow ticket redistribute = True), operator dapat escalate tiket ke Supervisor atau mentransfer tiket ke grup lain, seperti gambar di bawah ini.

![Operator Allow Ticket Redistribute = True](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlqWTLEMUin8jixjPTHF7%2Fuploads%2FMkG1Rc5hhrQwCJK3nBrc%2FOperator%20Allow%20Redistribute%20True.png?alt=media\&token=7644fa4a-b6f7-48b6-9bf5-83e504cfe6c8)