# Pop-Up Chat On Idle

Fitur ini memungkinkan Anda untuk melihat pop-up conversation chat dan hanya berfungsi untuk chat yang langsung ditangani oleh Agen tanpa melalui bot.

![](/files/RSWryA8hJ9vy2W8jBCuF)

Misalnya saat agen sedang idle dan tidak ada percakapan chat yang aktif atau terbuka. Kemudian, agen menerima tiket masuk baru, percakapan pop-up chat akan terbuka secara otomatis, seperti gambar di bawah ini.

![Pop up Chat On Idle ](/files/NHC4eDeyYbMBF3u24JWO)

## **Enter to Send Chat**

Fitur ini memungkinkan Anda untuk mengirim teks di kotak pesan hanya dengan menekan **'Enter'**.

![System Settings - Enter to Send Chat](/files/vxPlSGTEImBPaYbdrN37)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.3.0-id/administration/system-setting/ticket-configuration/pop-up-chat-on-idle.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.