# Ticket Claim Mode

Fitur ini memungkinkan Anda untuk mengatur pilihan mode dari klaim tiket yang dipakai pada dashboard apakah berdasarkan **Channel** atau **Unit**. Apabila menggunakan mode Channel, maka seluruh antrean distribusi tiket akan bergantung pada masing-masing channel. Sedangkan, jika menggunakan mode Unit, maka antrean tiket bergantung pada masing-masing unit. Tiap unit akan memiliki antrean distribusi tiket yang berbeda.

{% hint style="info" %}
Untuk penjelasan lebih lanjut mengenai unit, silahkan merujuk ke halaman [ini](/5.3.0-id/customer-service/unit-management.md).
{% endhint %}

<figure><img src="/files/BJsSepp0xjzBT6R7JDUE" alt=""><figcaption><p>Ticket Claim Mode </p></figcaption></figure>


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