# Walk in SLA Time (in Second)

Fitur ini memungkinkan Anda untuk mengonfigurasi waktu respons SLA, biasanya mengacu pada seberapa cepat Anda akan menanggapi masalah teknis yang diangkat melalui channel Walk-in customer. 

![System Settings - Walk in SLA Time](/files/7es1tkd8xTuKoVBjbPt5)

Misalnya, jika Anda mengatur Walk in SLA Time di '10', itu berarti Agen harus menangani tiket masuk dalam 10 detik jika lebih dari itu maka, ketika tiket ditutup akan berlabel 'Over SLA'. 

![Walk-in Customer Ticket](/files/i22Dz4wNlAgwtIuY9vnO)


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