# Live Agent

Live agent analytic membantu supervisor untuk mendapatkan gambaran umum tentang customer support Anda (Agen). Anda dapat melihat siapa yang berinteraksi dengan agen Anda dan memantau service yang mereka terima. Lihat statistik penggunaan, evaluasi laporan kinerja, belajar dari rating kepuasan pelanggan dan banyak lagi.

Halaman ini hanya dapat diakses oleh **Operator** (sesuai dengan wewenang yang diberikan), **Supervisor** dan **Administrator**. Untuk memulai, masuk ke menu **Analytic** dan klik menu **Live Agent**, maka Anda akan melihat halaman live agent seperti gambar di bawah ini.

![Live Agent](/files/vdtBeWXGPNBkpAXc6iDz)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.