> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-productivity.md).

# Live Agent Productivity

Live agent productivity adalah fitur yang memudahkan Supervisor untuk memantau produktivitas Agen Anda saat melayani tiket pada tiap channel. Report pada halaman ini tersedia dalam bentuk grafik lingkaran dan grafik batang. Grafik lingkaran menunjukkan grafik untuk 'AHT (Agent Handling Time') dan grafik 'Agent Productivity'. Lalu grafik batang menunjukkan report dari channel account yang terbagi menjadi 5 channel group yaitu 'Email', 'Telephony', 'Web & InApps Chat', 'Chat & Social Media', dan 'Walk In'.

Untuk melihat report, masuk ke menu **Analytic** dan klik menu **Live Agent**, lalu klik **Live Agent Productivity** yang dapat Anda temukan di sidebar kiri.

{% hint style="info" %}
Untuk menampilkan report live agent productivity agar terlebih dahulu memilih nama Agen pada filter report.  
{% endhint %}

![Live Agent Productivity](/files/yNEMJHOO69eBF01LNs7k)


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