# Live Agent Rating

Ketika Agen menutup percakapan dengan pelanggan, sistem akan secara otomatis mengirimkan feedback (pertanyaan survei) kepada pelanggan untuk menanyakan dan mengetahui bagaimana pelanggan menilai pelayanan Agen, bagaimana pendapat pelanggan tentang profesionalisme Agen, daya tanggap, bantuan, dll.

![Customer's Feedback](/files/D2Kkfg5slV3qumT3NbIc)

Jika pelanggan mengirimkan feedback, Anda dapat melihat feedback di **Analytic** > **Live agent** > **Live Agent Rating**. Anda dapat melihat jumlah rating dan skor rating rata-rata pada grafik live agent rating bar dan detail feedback yang diberikan oleh pelanggan. 

![Live Agent Rating](/files/KwcpPRZgGWH2ejr74F8H)

Untuk melihat detail feedback yang telah diberikan oleh pelanggan di setiap tiket, Anda dapat memilih dan mengklik feedback ticket.

![Detail Feedback](/files/O9r49p87CL0QWtCbraz4)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-rating.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.