> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/live-agent-sla/download-live-agent-sla.md).

# Download Live Agent SLA

Setiap report pada halaman analytic dapat dibuat dan didownload menjadi file (.xls, .pdf, .csv, dan .txt) dan disimpan ke drive lokal Anda untuk tampilan offline seperti analisis, sharing, atau tujuan pencadangan. Untuk mendownload report, pergi ke halaman **Analytic,** pilih menu **Live Agent**, dan klik **Live Agent SLA**. Di sudut kanan atas halaman, klik tombol **'Download'**. Lalu, akan muncul kotak dialog dari download live agent SLA, Anda dapat mengklik tombol **'Generate Report'**.

![Generate Report Live Agent SLA](/files/bmfBlWbmnqHWae8unUZx)

Kemudian, file akan dibuat dan Anda dapat mengunduh file tersebut dengan mengklik ikon **'Download'** (<img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). Jika Anda membuka file, data akan ditampilkan seperti gambar yang ditunjukkan di bawah ini.&#x20;

![Excel File Live Agent SLA Report](/files/CAwBWKI7Hz5ggGmIZAAw)

**Penjelasan Komponen:**

| Nama                     | Deskripsi                                                                   |
| ------------------------ | --------------------------------------------------------------------------- |
| (Nama\_Channel) Ticket   | Jumlah tiket yang dilayani oleh Agen pada channel tersebut.                 |
| (Nama\_Channel) SLA      | Jumlah tiket berada dalam durasi SLA yang ditentukan pada channel tersebut. |
| (Nama\_Channel) Replies  | Jumlah tiket yang dibalas oleh Agen pada channel tersebut.                  |
| (Nama\_Channel) Transfer | Jumlah tiket yang ditransfer dari Agen pada channel tersebut.               |
| (Nama\_Channel) Closed   | Jumlah tiket yang diselesaikan oleh Agen pada channel tersebut.             |


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