> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/analytic/live-agent/net-promotor-score/download-net-promotor-score.md).

# Download Net Promotor Score

Setiap report pada halaman analytic dapat dibuat dan didownload menjadi file (.xls, .pdf, .csv, dan .txt) dan disimpan ke drive lokal Anda untuk tampilan offline seperti analisis, sharing, atau tujuan pencadangan. Untuk mendownload report, pergi ke halaman **Analytic,** pilih menu **Live Agent**, dan klik **User AUX Audit**. Di sudut kanan atas halaman, klik tombol **'Download'**. Lalu, akan muncul kotak dialog dari download user aux audit, Anda dapat mengklik tombol **'Generate Report'**.

![Generate Report Net Promotor Score](/files/1SG4rRf8rbC3IEKPs0PQ)

Kemudian, file akan dibuat dan Anda dapat mengunduh file tersebut dengan mengklik ikon **'Download'** (<img src="/files/-MTdruFSB2IIQVmJg9yu" alt="" data-size="original"> ). Jika Anda membuka file, data akan ditampilkan seperti gambar yang ditunjukkan di bawah ini.&#x20;

![](/files/neNGyY6sal5vszjDhiJa)

**Penjelasan Komponen:**

| Name                 | Description                                                                    |
| -------------------- | ------------------------------------------------------------------------------ |
| Date Send Survey     | Menunjukkan waktu NPS survey dikirimkan ke pelanggan.                          |
| Date Respond Surevey | Menunjukkan waktu pelanggan mengirimkan kembali survey yang telah dikirimakan. |
| Ticket Number        | Nomor unik untuk setiap tiket.                                                 |
| Customer ID          | ID pelanggan Anda.                                                             |
| Agent Name           | Nama Agen yang bertanggung jawab melayani tiket tersebut.                      |
| Source               | Menunjukkan channel account dimana   tiket tersebut.                           |
| Channel              | Menunjukkan jenis channel Anda.                                                |
| Group                | Menunjukkan group Agen Anda.                                                   |
| NPS                  | Nilai NPS yang diberikan oleh pelanggan Anda.                                  |


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