> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/analytic/virtual-agent/bot-overview/download-all-intents.md).

# Download All Intents

Anda juga dapat mendownload semua report intent data pada halaman bot overview menjadi file (.xls dan .csv) dan disimpan ke drive untuk tampilan offline agar memungkinkan Anda untuk menganalisis intent data dan intent score Anda menggunakan aplikasi eksternal. 

Untuk mendownload report, pergi ke halaman **Analytic,** pilih menu **Virtual Agent**, dan klik **Bot Overview**. Pada halaman bot overview, scroll halaman ke bawah hingga menemukan bagian **Total Engagement**, klik tombol **'Download'**.

![Download All Intent Data Report](/files/OG2oSyPxDxFee9Jap3zE)

Jika Anda membuka file, data akan ditampilkan seperti gambar yang ditunjukkan di bawah ini. 

![Excel File All Intent Data](/files/G03V0KWvIjdeQRBkm3lx)

**Penjelasan Komponen:**

| Nama          | Deskripsi                                     |
| ------------- | --------------------------------------------- |
| Date          | Menunjukkan tanggal                           |
| Time          | Menun                                         |
| Account Id    | ID akun pelanggan.                            |
| Account Name  | Nama akun pelanggan.                          |
| Channel       | Menunjukkan tipe channel dimana tiket dibuat. |
| Ticket Number | Nomor unik untuk setiap tiket.                |
| Entity        |                                               |
| Modul/Dialog  |                                               |


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