| Nama | Tipe | Deskripsi |
|---|---|---|
ticketNumber | string | Merupakan identifikasi unik untuk setiap tiket yang terbuat pada 3Dolphins. |
| Name | Description |
|---|---|
id | Field ini berguna sebagai identifikasi unik untuk setiap dokumen yang di-indeks pada database. |
owner | Merupakan identifikasi unik dari pemegang akses kontrol pada aplikasi, biasanya diisi dalam bentuk id dari sistem. |
createdDate | Menunjukkan waktu ketika tiket terbuat. |
createdby | Menunjukkan identitas pembuat tiket, biasanya diisi oleh id sistem. |
modifiedDate | Untuk menentukan waktu terakhir pembaruan data tiket. |
modifiedBy | Untuk menunjukkan identitas dari orang yang membuat perubahan pada data. |
accountId | Ini merupakan Identifikasi unik untuk setiap pelanggan yang mengirim pesan ke dashboard. Setiap channel memiliki identifikasi yang berbeda. |
accountName | Menunjukkan pelanggan yang mengirim pesan, atau dapat berisi channel id jika field "answer" berisi nilai "true". |
accountScreen | Field ini akan menampilkan nama pelanggan yang tertera pada tiket (bisa berupa username pelanggan atau nomor telepon pelanggan tergantung dari channel terbuat). |
answer | Indicates to flagging each incoming message that enter to the dashboard. If false means incoming messages from customers, while true means reply messages from the system. |
assignedAgent | Field ini menunjukkan identifier dari agen yang bertanggung jawab melayani tiket. |
assignedDate | Menunjukan waktu tiket tersebut diassign ke agen. |
assignedDateText | Merupakan hasil dari konversi field "assignedDate" dalam bentuk format tanggal. |
assignDuration | Menunjukkan lama durasi ketika tiket berada dalam status assign (satuan detik). |
greetingStatus | Field berguna untuk menunjukkan apakah tiket tersebut sudah mendapat auto greeting. |
callVariable | Field ini berguna untuk menyimpan variabel pada tiket telephony. |
channel | Merupakan identifikasi unik untuk setiap channel yang berhasil dibuat. |
channelKey | Field ini menggabungkan message id dan channel key dari live chat. |
channelType | Menunjukkan tipe channel dimana tiket tersebut dibuat. |
contactId | Merupakan identifikasi unik untuk setiap pelanggan yang berinteraksi dengan channel 3Dolphins. |
conferenceParticipant | Field ini berguna untuk mengumpulkan detail tentang setiap peserta konferensi, seperti nama, peran, status kehadiran, dan perangkat yang digunakan. |
createdDateText | Merupakan hasil dari konversi field "createdDate" dalam bentuk format tanggal. |
ignoreMaxAssignment | Field yang akan menetukan apakah tiket ini melihat bucket agent atau tidak. |
fromGroup | Field ini akan terisi apabila tiket ini ditransfer dari group lain. |
group | Field ini menunjukkan group dari agent yang sedang melayani tiket. |
incoming | Merupakan field untuk menunjukkan apakah pesan berasal dari pelanggan atau agent. Apabila berisi true, maka pesan yang dikirim dari pelanggan. |
message | Field ini digunakan untuk menyimpan setiap pesan bubble yang dikirimkan. |
messageId | Menunjukkan identifikasi unik untuk setiap pesan bubble yang dikirimkan |
notified | Field ini untuk menentukan aktivitas baru dari tiket tersebut apakah sudah dibuka oleh agen. |
openDate | Menunjukkan waktu tiket dibuka oleh agen. |
openDuration | Menunjukkan durasi lamanya tiket berada dalam status open. |
parent | Menunjukkan apakah pesan tersebut merupakan pesan induk atau pesan yang dikirim setelahnya. Pesan dianggap sebagai pesan induk jika memiliki nilai 1. |
priority | Field ini digunakan untuk menandai bahwa tiket ini merupakan tiket prioritas. |
redistribute | Digunakan untuk menunjukkan tiket yang aktif sedang dipegang oleh agen siapa. Cth: Misalnya tiket A ditransfer oleh agen A ke B. Maka, agen A memiliki nilai redistribute " True" dan agen B memiliki nilai redistribute "False" yang berarti tiket aktif sedang dipegang oleh Agen B. |
severity | Merupakan tingkat severity untuk tiket tersebut. Tingkat severity biasanya hanya ditetapkan pada pada masing-masing tiket. |
responseTime | Field ini untuk menghitung durasi dari agen membalas pesan pelanggan yang terakhir (dalam detik). |
ruleId | Menunjukkan id dari rule dimana tiket tersebut berada. |
status | Menunjukkan status tiket tersebut dapat berisi unassigned, assigned, open, pending, close). |
timelineStatus | Field ini untuk menampilkan status untuk setiap kepemilikan tiket pada customer 360. |
subject | Ini adalah pesan pertama yang dikirim oleh pelanggan. Untuk channel email akan berisi subjek email. |
supervisor | Menunjukkan id dari supervisor yang bertanggung jawab dari tiket yang sedang dilayani oleh agen. |
ticketNumber | Indicates that each ticket created on the dashboard has its own unique number. |
unassignedDate | Menunjukkan waktu ketika tiket pertama kali berada dalam antrean sebelum dibagikan ke agen. |
unassignedDateText | Merupakan hasil dari konversi field "unassignedDate" dalam bentuk format tanggal. |
unassignedDuration | Menunjukkan lama durasi tiket tersebut dalam antrean sampai diberikan ke agen. |
ticketTags | Field ini berguna untuk menampung kategori (classifier) yang ditambahkan untuk tiket tersebut. |
transaction_id | Field ini berguna untuk mengonfirmasi bahwa pesan yang dikirim dari channel live chat telah diproses di sistem. Biasanya digunakan sebagai pengenal untuk melacak pesan yang berhasil dikirim, gagal dikirim, atau dibaca di sisi tampilan live chat. |
markRead | Field ini digunakan untuk menandai apakah pesan dari channel WhatsApp sudah dibaca atau belum. |
collection | Menunjukkan ke dalam database mana tiket ini termasuk. |
responded | Field ini menunjukkan apakah pelanggan sudah menjawab pesan agen. |
slaSetting | Menunjukkan tipe SLA yang digunakan dari tiket ini. |
agentResponseRate | Menunjukkan persentase apakah agen menjawab pesan yang dikirimkan oleh pelanggan. |
billable | Menunjukkan apakah pesan ini dapat ditagih dan akan dikenakan biaya oleh Meta. |
formTags | Berguna untuk menyimpan form apabila tagging yang ditambahkan menggunakan fitur mandatory form tags. |
taskProgress | Digunakan untuk menampilkan progress task dari tiket tersebut. |
firstResponseDuration | Menunjukkan lama durasi tiket pertama kali dibalas oleh agen. |
contact | Berupa data object dari kontak pelanggan. Untuk mengetahui detail setiap parameter yang terdapat didalamnya dapat mengunjungi dokumentasi ini. |
channelName | Menunjukkan nama channel dimana tiket tersebut dibuat. |
agentName | Menunjukan siapa agen yang bertanggung jawab melayani tiket ini. |
rawTextMessage | Field ini menampung seluruh pesan tanpa format untuk membatasi jumlah karakter maksimum. |
ticketAnswer | Field ini sebagai penanda untuk setiap pesan masuk ke dalam sistem (sama seperti field jawaban). Namun, jika tiket merupakan tiket telepon, field ini akan sama dengan field panggilan keluar. |
renderActivity | Digunakan untuk menampilkan gaya (styling) pada tab timeline di customer 360. |
internalCallRecipient | Field yang hanya digunakan pada tiket telepon. Digunakan untuk mengetahui apakah tiket terhubung dengan pengguna lain saat proses panggilan berlangsung |
selected | Menunjukkan apakah tiket telah ditandai (mark) pada antarmuka pengguna (UI). |
unMerge | Field ini menunjukkan apakah penggabungan tiket telah dibatalkan. |
disableRelatedTicket | Parameter ini digunakan dalam task untuk menunjukkan apakah tiket hanya dapat diakses oleh pihak yang bertanggung jawab dari task tersebut. |
renderTicketNumber | Field ini digunakan untuk menampilkan nomor tiket pada daftar tiket. |
ableToReply | Field ini digunakan untuk menentukan apakah tiket dapat dijawab oleh agen yang berwenang. |
unreadMessages | Field ini untuk menunjukkan jumlah pesan yang belum terbaca. |
countTaskNotStarted | Untuk menunjukkan berapa banyak task dari tiket yang masih dalam fase "not started". |
countTaskOngoing | Untuk menunjukkan berapa banyak task dari tiket yang masih dalam fase "on going". |
countTaskOverdue | Untuk menunjukkan berapa banyak task dari tiket yang dalam fase "overdue". |
countTaskDone | Untuk menunjukkan berapa banyak task dari tiket sudah dalam fase "done". |
prettyUnassignedDate | Ini menunjukkan timestamp saat tiket masuk sebagai tiket dengan status unassigned. |
prettyLastReplyDate | Ini menunjukkan tanggal saat agen terakhir membalas pesan pelanggan. |
createdDateRelatedTicketReportFormat | Field ini digunakan untuk mendukung saat melakukan download report. Field ini akan memberikan tanggal pembuatan saat file dihasilkan. |
prettyDateTimeline | Ini merupakan hasil dari konversi field dateTimeline ke dalam format tanggal. |
dateTimeline | Field ini yang menyimpan tanggal pemindahan kepemilikan tiket. |
statusStyle | Field ini digunakan untuk menampilkan status (styling) yang muncul pada tiket. |
severityStyle | Field ini digunakan untuk menampilkan styling dari tingkat severity tiket. |
slaStyle | Field ini digunakan untuk menampilkan styling SLA yang diberikan dalam tiket. |
attachmentExist | Menunjukkan jika terdapat lampiran dalam pesan. |
conferenceParticipantObject | Field ini berguna untuk mengumpulkan detail tentang setiap peserta konferensi, seperti nama, peran, status kehadiran, dan perangkat yang digunakan. |
callParticipantObject | Bidang ini mengumpulkan rincian tentang setiap peserta panggilan, seperti nama, role, status kehadiran, dan perangkat yang digunakan. |
displayConferenceParticipant | Field ini menampilkan nama peserta konferensi jika bidang conferenceParticipantObject ada. |
cleanUpMessage | Field ini sama halnya dengan field message yang berguna untuk menyimpan setiap pesan. |
cleanUpSubject | Field ini berguna untuk membersihkan kata dari subjek yang berasal dari input pelanggan. |
emailRecipient | Field ini menyimpan penerima email yang tercatat. |
ccListFormated | Hanya digunakan pada channel email. Field ini digunakan untuk menyimpan daftar peserta CC pada pesan email. Cth: 1@gmail.com, 2@gmail.com |
ccListFormattedCut | Hanya digunakan pada channel email. Field ini untuk berguna untuk menyimpan daftar cc peserta dengan format yang lebih cantik. Cth: 1@gmail.com and 2 others |
bccList | Field ini untuk menyimpan daftar bcc dalam email. |
bccListFormatted | Hanya digunakan pada channel email. Kolom ini untuk menyimpan daftar peserta bcc pada pesan email. |
slaStatusText | Field ini digunakan untuk menampilkan status SLA dari pesan. |
sortedDate | Untuk menampilkan tanggal dan waktu dalam urutan yang diurutkan berdasarkan kriteria tertentu (menggunakan format waktu epoch). |
respondedStr | Field untuk menyimpan apakah pelanggan sudah membalas atau belum. |
numOfAttachment | Menunjukkan berapa banyak attachment yang terdapat dalam tiket. |
allowCloseTelephonyTicket | This field to determine if the telephony ticket already can be closed or not. |
textMessage | Same as message field. To store each bubble message. |
{
“status”: “success”,
“data”: “\[]”
“id”: “\[id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1595403499334,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1595403499334,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“greetingStatus”: false,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“contactId”: “\[contactId]”,
“correlationId”: “”,
“createdDateText”: “2020-07-22 14:38”,
“incoming”: true,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“notified”: false,
“parent”: 1,
“priority”: false,
“redistribute”: false,
“severity”: “Not Set”,
“status”: “Unassigned”,
“timelineStatus”: “Unassigned”,
“subject”: “/start”,
“ticketNumber”: “\[ticketNumber]”,
“unassignedDate”: 1595403500434,
“unassignedDateText”: “2020-07-22 14:38”,
“ticketTags”: \[
“default”,
“default”
],
“contact”: {
“id”: “\[id]”,
“spell”: \[
“Shafitri”,
“Nurhanifa”,
“Shafitri”
],
“owner”: “\[owner\_id]”,
“createdDate”: 1595402316376,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1595402316376,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“ageMax”: 0,
“ageMin”: 0,
“contactFirstName”: “Shafitri”,
“contactLastName”: “Nurhanifa”,
“maxFollower”: 0,
“socialIdTelegram”: \[
“951759877”
],
“socialNameTelegram”: \[
“Shafitri”
],
“socialScreenNameTelegram”: \[
“afeeeh”
],
“socialsString”: “afeeeh”,
“username”: “\[username]”,
“socialAccounts”: \[
“images/channel/ic\_telegram.png”
],
“additionalFieldsObject”: \[
{
“name”: “customer\_name”,
“value”: null
},
{
“name”: “phone\_number”,
“value”: null
},
{
“name”: “email\_address”,
“value”: null
},
{
“name”: “last\_date\_purchase”,
“value”: null
},
{
“name”: “first\_time\_purchase”,
“value”: null
},
{
“name”: “num\_hotel\_transaction”,
“value”: null
},
{
“name”: “num\_flight\_transaction”,
“value”: null
},
{
“name”: “num\_train\_transaction”,
“value”: null
},
{
“name”: “num\_coupon\_usage”,
“value”: null
},
{
“name”: “last\_booking\_id”,
“value”: null
},
{
“name”: “last\_booking\_product”,
“value”: null
},
{
“name”: “last\_booking\_hotel\_name”,
“value”: null
},
{
“name”: “last\_booking\_hotel\_area”,
“value”: null
},
{
“name”: “last\_booking\_flight\_route”,
“value”: null
},
{
“name”: “last\_booking\_train\_route”,
“value”: null
},
{
“name”: “isregisteredchatbanking”,
“value”: null
}
],
“availableTouchpoints”: \[],
“contactPhoneFormatted”: “”,
“haveAnySocialAccounts”: true,
“liveChatAccount”: false,
“additionalFieldValueAsMap”: {},
“rating”: 0,
“contactAccountIds”: \[
“951759877”
],
“contactTouchpoints”: \[],
“prettyCreatedDate”: “22 Jul 2020 02:18”
},
“channelName”: “\[channelName]”,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“ticketAnswer”: false,
“statusStyle”: “ticket-unassigned”,
“prettyDate”: “2020-07-22 14:38:19”,
“friendlyName”: “\[friendlyName]”,
“ccList”: \[],
“overReplySla”: false,
“prettyDateTimeline”: “2020-07-22 14:38:20”,
“dateTimeline”: 1595403500434,
“severityStyle”: “severity-low”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“friendlyId”: “\[friendlyId]”,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
Authorization : Bearer \[generatedToken]
Field : \[fieldName]
Keyword : \[value od fieldName]
{
“status”: “success”,
“data”: “\[]”
“id”: “\[id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1595403499334,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1595403499334,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“greetingStatus”: false,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“contactId”: “\[contactId]”,
“correlationId”: “”,
“createdDateText”: “2020-07-22 14:38”,
“incoming”: true,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“notified”: false,
“parent”: 1,
“priority”: false,
“redistribute”: false,
“severity”: “Not Set”,
“status”: “Unassigned”,
“timelineStatus”: “Unassigned”,
“subject”: “/start”,
“ticketNumber”: “\[ticketNumber]”,
“unassignedDate”: 1595403500434,
“unassignedDateText”: “2020-07-22 14:38”,
“ticketTags”: \[
“default”,
“default”
],
“contact”: {
“id”: “\[id]”,
“spell”: \[
“Shafitri”,
“Nurhanifa”,
“Shafitri”
],
“owner”: “\[owner\_id]”,
“createdDate”: 1595402316376,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1595402316376,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“ageMax”: 0,
“ageMin”: 0,
“contactFirstName”: “Shafitri”,
“contactLastName”: “Nurhanifa”,
“maxFollower”: 0,
“socialIdTelegram”: \[
“951759877”
],
“socialNameTelegram”: \[
“Shafitri”
],
“socialScreenNameTelegram”: \[
“afeeeh”
],
“socialsString”: “afeeeh”,
“username”: “\[username]”,
“socialAccounts”: \[
“images/channel/ic\_telegram.png”
],
“additionalFieldsObject”: \[
{
“name”: “customer\_name”,
“value”: null
},
{
“name”: “phone\_number”,
“value”: null
},
{
“name”: “email\_address”,
“value”: null
},
{
“name”: “last\_date\_purchase”,
“value”: null
},
{
“name”: “first\_time\_purchase”,
“value”: null
},
{
“name”: “num\_hotel\_transaction”,
“value”: null
},
{
“name”: “num\_flight\_transaction”,
“value”: null
},
{
“name”: “num\_train\_transaction”,
“value”: null
},
{
“name”: “num\_coupon\_usage”,
“value”: null
},
{
“name”: “last\_booking\_id”,
“value”: null
},
{
“name”: “last\_booking\_product”,
“value”: null
},
{
“name”: “last\_booking\_hotel\_name”,
“value”: null
},
{
“name”: “last\_booking\_hotel\_area”,
“value”: null
},
{
“name”: “last\_booking\_flight\_route”,
“value”: null
},
{
“name”: “last\_booking\_train\_route”,
“value”: null
},
{
“name”: “isregisteredchatbanking”,
“value”: null
}
],
“availableTouchpoints”: \[],
“contactPhoneFormatted”: “”,
“haveAnySocialAccounts”: true,
“liveChatAccount”: false,
“additionalFieldValueAsMap”: {},
“rating”: 0,
“contactAccountIds”: \[
“951759877”
],
“contactTouchpoints”: \[],
“prettyCreatedDate”: “22 Jul 2020 02:18”
},
“channelName”: “\[channelName]”,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“ticketAnswer”: false,
“statusStyle”: “ticket-unassigned”,
“prettyDate”: “2020-07-22 14:38:19”,
“friendlyName”: “\[friendlyName]”,
“ccList”: \[],
“overReplySla”: false,
“prettyDateTimeline”: “2020-07-22 14:38:20”,
“dateTimeline”: 1595403500434,
“severityStyle”: “severity-low”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“friendlyId”: “\[friendlyId]”,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
Authorization : Bearer \[generatedToken]
Ticket Number : \[ticketNumber]
{
“channel\_type”:”{channelType}”
}
{
“status”: “success”,
“data”: “\[]”
“id”: “\[id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598866866045,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598866866045,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“assignedAgent”: “Bot”,
“assignedDate”: 1598866866314,
“botId”: “\[botId]”,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“createdDateText”: “2020-08-31 16:41”,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“parent”: 0,
“severity”: “Not Set”,
“replyAgent”: “Bot”,
“subject”: “/start”,
“ticketNumber”: “\[ticketNumber]”,
“channelName”: “\[channelName]”,
“internalCallRecipient”: false,
“selected”: false,
“agentName”: “\[agentName]”,
“unreadMessages”: 0,
“lastMessage”: “\[lastMessage]”,
“ticketAnswer”: false,
“statusStyle”: “”,
“prettyDate”: “22 minutes ago”,
“friendlyName”: “\[friendlyName]”,
“ccList”: \[],
“overReplySla”: false,
“prettyDateTimeline”: “22 minutes ago”,
“dateTimeline”: 1598866866314,
“severityStyle”: “severity-low”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“friendlyId”: “\[friendlyId]”,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”
},
], “hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
Authorization : Bearer \[generatedToken]
Ticket Number : \[ticketNumber]
{
“status”: “success”,
“data”: “\[]”
“id”: “\[id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1555990774052,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1555990774000,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“assignedAgent”: “\[AgentId]”,
“assignedDate”: 1555990776659,
“assignedDateText”: “2019-04-23 10:39”,
“assignDuration”: 34,
“greetingStatus”: false,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“closeInterval”: 1115,
“closedBy”: “a0a213e26e8cdb893972a6d311694e2b”,
“closedDate”: 1555991889672,
“createdDateText”: “2019-04-23 10:58”,
“contactId”: “\[contactId]”,
“createdDateText”: “2019-04-23 10:39”,
“group”: “{group\_Id}”,
“incoming”: false,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“notified”: true,
“openDate”: 1555990810679,
“openDateText”: “2019-04-23 10:40”,
“openDuration”: 994,
“parent”: 1,
“pendingDate”: 1555991804700,
“pendingDateText”: “2019-04-23 10:56”,
“pendingDuration”: 84,
“redistribute”: false,
“remark”: “
CAS-19-AW3702“,
“severity”: “Not Set”,
“replyCc”: “\[reply\_Cc]”,
“responseTime”: 1028,
“ruleId”: “\[ruleId]”,
“status”: “Closed”,
“timelineStatus”: “Closed”,
“subject”: “Tanggapan Email Nasabah a.n Ibu Sayyidatul Khoiriyah”,
“subjectChanged”: true,
“supervisor”: “\[supervisorId]”,
“ticketNumber”: “\[ticketNumber]”,
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“images/channel/ic\_webchat.png”,
“images/channel/ic\_email.png”,
“images/contact/ic\_phone\_red.png”
],
“additionalFieldsObject”: \[
{
“name”: “customer\_name”,
“value”: null
},
{
“name”: “phone\_number”,
“value”: null
},
{
“name”: “email\_address”,
“value”: null
},
{
“name”: “last\_date\_purchase”,
“value”: null
},
{
“name”: “first\_time\_purchase”,
“value”: null
},
{
“name”: “num\_hotel\_transaction”,
“value”: null
},
{
“name”: “num\_flight\_transaction”,
“value”: null
},
{
“name”: “num\_train\_transaction”,
“value”: null
},
{
“name”: “num\_coupon\_usage”,
“value”: null
},
{
“name”: “last\_booking\_id”,
“value”: null
},
{
“name”: “last\_booking\_product”,
“value”: null
},
{
“name”: “last\_booking\_hotel\_name”,
“value”: null
},
{
“name”: “last\_booking\_hotel\_area”,
“value”: null
},
{
“name”: “last\_booking\_flight\_route”,
“value”: null
},
{
“name”: “last\_booking\_train\_route”,
“value”: null
},
{
“name”: “isregisteredchatbanking”,
“value”: null
}
],
“availableTouchpoints”: \[
“images/channel/ic\_email.png”
],
“contactPhoneFormatted”: “081294379508”,
“haveAnySocialAccounts”: true,
“liveChatAccount”: true,
“additionalFieldValueAsMap”: {},
“rating”: 0,
“contactAccountIds”: \[
“6289198247893-afi”,
“
“081294379508”
],
“contactTouchpoints”: \[
{
“id”: “\[Id]”,
“displayName”: “Shafitri Nurhanifa”,
“screenName”: “
“profilePicture”: null,
“channelType”: “\[channelType]”,
“channelTypeIcon”: “images/channel/ic\_email.png”,
“contactId”: “\[contactId]”
}
],
“prettyCreatedDate”: “34 minutes ago”
},
“channelName”: “\[channelName]”,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“ticketAnswer”: false,
“statusStyle”: “ticket-unassigned”,
“prettyDate”: “36 minutes ago”,
“friendlyName”: “\[friendlyName]”,
“ccList”: \[],
“overReplySla”: false,
“prettyDateTimeline”: “moments ago”,
“dateTimeline”: 1598931951983,
“severityStyle”: “severity-low”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“friendlyId”: “\[friendlyId]”,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: {
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598934915037,
“createdBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“modifiedDate”: 1598941816862,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“assignedAgent”: “\[AgentId]”,
“assignedDate”: 1598941816802,
“assignedDateText”: “2020-09-01 13:30”,
“greetingStatus”: true,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“closeInterval”: 362,
“closedBy”: “870d3b8e6513ed82ceedf77319ce12e2”,
“closedDate”: 1598935277888,
“closedDateText”: “2020-09-01 11:41”,
“contactId”: “\[contactId]”,
“correlationId”: “”,
“createdDateText”: “2020-09-01 11:35”,
“document”: \[
“default”,
“default”
],
“escalated”: true,
“escalatedDate”: 1598941816802,
“escalatedFrom”: “95bbbf64882dd7816c09996d56bbc1e2”,
“escalatedTo”: “0cfa797dffff86a30d1331c99bb28351”,
“group”: “\[group\_id]”,
“incoming”: true,
“mention”: false,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“notified”: false,
“openDateText”: “2020-09-01 11:40”,
“parent”: 1,
“pendingDateText”: “2020-09-01 11:40”,
“post”: false,
“reassignedText”: “true”,
“redistribute”: false,
“remark”: “”,
“severity”: “High”,
“responseTime”: 192,
“ruleId”: “\[rule\_id]”,
“status”: “Assigned”,
“timelineStatus”: “Assigned”,
“subject”: “Sambungkan ke CS”,
“supervisor”: “\[supervisorId]”,
“ticketNumber”: “\[ticketNumber]”,
“transferedDateText”: “2020-09-01 11:35”,
“transferedText”: “false”,
“unassignedDate”: 1598941816802,
“unassignedDateText”: “2020-09-01 13:30”,
“unassignDuration”: 0,
“closureType”: “Resolved”,
“withinSla”: false,
“online”: false,
“onlineDate”: 1598935244130,
“offlineDate”: 1598935154417,
“onlineDuration”: 34,
“transferInterval”: 259,
“customFields”: {
“online\_date”: 1598935244130,
“offline\_date”: 1598935154417,
“online\_duration”: 34
},
“contact”: {
“id”: “\[Id]”,
“spell”: \[
“APPS”,
“
“6287718111097”,
“APPS”
],
“owner”: “\[owner\_id]”,
“createdDate”: 1598934915029,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598934915029,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“ageMax”: 0,
“ageMin”: 0,
“contactEmail”: \[
“
],
“contactEmailString”: “
“contactFirstName”: “APPS”,
“maxFollower”: 0,
“phoneTypes”: \[
“Mobile”
],
“phones”: \[
“6287718111097”
],
“phonesString”: “6287718111097”,
“socialIdWebchat”: \[
“6287718111097-APPS”
],
“socialNameWebchat”: \[
“APPS”
],
“socialScreenNameWebchat”: \[
“
],
“socialsString”: “
“username”: “\[username]”, “socialAccounts”: \[
“images/channel/ic\_webchat.png”,
“images/channel/ic\_email.png”,
“images/contact/ic\_phone\_red.png”
],
“additionalFieldsObject”: \[
{
“name”: “customer\_name”,
“value”: null
},
{
“name”: “phone\_number”,
“value”: null
},
{
“name”: “email\_address”,
“value”: null
},
{
“name”: “last\_date\_purchase”,
“value”: null
},
{
“name”: “first\_time\_purchase”,
“value”: null
},
{
“name”: “num\_hotel\_transaction”,
“value”: null
},
{
“name”: “num\_flight\_transaction”,
“value”: null
},
{
“name”: “num\_train\_transaction”,
“value”: null
},
{
“name”: “num\_coupon\_usage”,
“value”: null
},
{
“name”: “last\_booking\_id”,
“value”: null
},
{
“name”: “last\_booking\_product”,
“value”: null
},
{
“name”: “last\_booking\_hotel\_name”,
“value”: null
},
{
“name”: “last\_booking\_hotel\_area”,
“value”: null
},
{
“name”: “last\_booking\_flight\_route”,
“value”: null
},
{
“name”: “last\_booking\_train\_route”,
“value”: null
},
{
“name”: “isregisteredchatbanking”,
“value”: null
}
],
“prettyCreatedDate”: “2 hours ago”,
“additionalFieldValueAsMap”: {},
“availableTouchpoints”: \[
“images/channel/ic\_email.png”
],
“contactPhoneFormatted”: “6287718111097”,
“haveAnySocialAccounts”: true,
“liveChatAccount”: true,
“rating”: 0,
“contactAccountIds”: \[
“6287718111097-APPS”,
“
“6287718111097”
],
“contactTouchpoints”: \[
{
“id”: “\[Id]”,
“displayName”: “APPS”,
“screenName”: “
“profilePicture”: null,
“channelType”: “\[channelType]”,
“channelTypeIcon”: “images/channel/ic\_email.png”,
“contactId”: “\[contactId]”
}
]
},
“channelName”: “\[channelName]”,
“internalCallRecipient”: false,
“selected”: false,
“agentName”: “\[agentName]”,
“agentAvatar”: “”,
“unreadMessages”: 0,
“ticketAnswer”: false,
“statusStyle”: “ticket-assigned”,
“overReplySla”: false,
“prettyDateTimeline”: “moments ago”,
“dateTimeline”: 1598941816802,
“severityStyle”: “severity-high”,
“slaStyle”: “ticket-over-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“friendlyId”: “\[friendlyId]”,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Over SLA”,
“prettyDate”: “2 hours ago”,
“friendlyName”: “APPS”,
“ccList”: \[]
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: {
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598929805400,
“createdBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“modifiedDate”: 1598932249354,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“assignedDateText”: “2020-09-01 10:10”,
“greetingStatus”: false,
“channel”: “\[channelId]”,
“channelKey”: “\[channel\_key]”,
“channelType”: “\[channelType]”,
“contactId”: “\[contactId]”,
“createdDateText”: “2020-09-01 10:10”,
“group”: “Bot”,
“incoming”: true,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“notified”: false,
“parent”: 1,
“priority”: false,
“reassigned”: true,
“reassignedText”: “true”,
“redistribute”: false,
“ruleId”: “rule\_id”,
“status”: “Unassigned”,
“timelineStatus”: “Unassigned”,
“subject”: “trigger menu 3dolphins”,
“supervisor”: “\[supervisorId]”,
“ticketNumber”: “\[ticketNumber]”,
“transfered”: false,
“transferedDate”: 1598932249307,
“transferedDateText”: “2020-09-01 10:50”,
“transferedFrom”: “Bot”,
“transferedText”: “false”,
“unassignedDate”: 1598932249307,
“unassignedDateText”: “2020-09-01 10:50”,
“online”: false,
“ticketTags”: \[
“Fitur – Live Chat”,
“default”
],
“guest”: false,
“transactionId”: “\[transactionId]”,
“markRead”: false,
“customFields”: {
“guest”: false
}
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: {
“id”: “\[Id]”, “owner”: “\[owner\_id]”,
“createdDate”: 1598932282864,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598932344045,
“modifiedBy”: “95bbbf64882dd7816c09996d56bbc1e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“accountScreen”: “\[accountScreen]”,
“answer”: false,
“assignedAgent”: “\[AgentId]”,
“assignedDate”: 1598932284198,
“assignedDateText”: “2020-09-01 10:51”,
“assignDuration”: 19,
“greetingStatus”: true,
“channel”: “\[channelId]”,
“channelKey”: “\[channel\_key]”,
“channelType”: “\[channelType]”,
“closeInterval”: 59,
“closedBy”: “870d3b8e6513ed82ceedf77319ce12e2”,
“closedDate”: 1598932344043,
“closedDateText”: “2020-09-01 10:51”,
“contactId”: “\[contactId]”,
“createdDateText”: “2020-09-01 10:51”,
“document”: \[
“default”,
“default”
],
“group”: “Bot”,
“incoming”: false,
“mention”: false,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“notified”: true,
“openDate”: 1598932303746,
“openDateText”: “2020-09-01 10:51”,
“openDuration”: 1,
“parent”: 1,
“pendingDate”: 1598932305361,
“pendingDateText”: “2020-09-01 10:51”,
“pendingDuration”: 38,
“post”: false,
“priority”: false,
“reassigned”: true,
“reassignedText”: “true”,
“redistribute”: false,
“severity”: “High”,
“responseTime”: 20,
“ruleId”: “\[rule\_id]”,
“status”: “Closed”,
“timelineStatus”: “Closed”,
“subject”: “Sambungkan ke CS”,
“supervisor”: “\[supervisorId]”,
“ticketNumber”: “\[ticketNumber]”,
“toGroup”: “\[group\_id]”,
“transfered”: false,
“transferedDate”: 1598932284198,
“transferedDateText”: “2020-09-01 10:51”,
“transferedFrom”: “Bot”,
“transferedText”: “false”,
“transferedTo”: “870d3b8e6513ed82ceedf77319ce12e2”,
“unassignedDate”: 1598932284198,
“unassignedDateText”: “2020-09-01 10:51”,
“unassignDuration”: 0,
“closureType”: “Resolved”,
“withinSla”: true,
“online”: false,
“transferInterval”: 27,
“customFields”: {
“online\_date”: 1598932282905
}
},
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: 0,
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: “null?access\_token=Bearer \[generatedToken]”,
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“status”: “success”,
“data”: “null?access\_token=Bearer \[generatedToken]”,
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
| Nama | Tipe | Deskripsi |
|---|---|---|
channel | string | Merupakan nomor unik yang diberikan saat sebuah channel berhasil dibuat pada aplikasi kami. |
socialId | string | Merupakan identifier yang disematkan untuk setiap pelanggan yang berinteraksi dengan setiap channel milik 3Dolphins. Misalnya: |
startDate | date | Apabila ingin menyaring riwayat percakapan mulai dari tanggal yang dimasukkan pada field ini memiliki format yyyy-MM-dd |
endDate | date | Apabila ingin menyaring riwayat percakapan sampai dengan tanggal yang dimasukkan pada field ini memiliki format yyyy-MM-dd |
| Nama | Deskripsi |
|---|---|
id | Merupakan field yang digunakan sebagai identifier unik untuk setiap dokumen yang di indeks pada database. |
owner | Merupakan unik identifier pemegang kontrol akses data aplikasi, biasanya diisi oleh id sistem. |
createdDate | Menunjukkan tanggal ketika message tersebut dibuat. |
createdby | Menunjukkan identifier siapa pembuat pesan tersebut. Biasanya diisi oleh id sistem. |
modifiedDate | Untuk mengetahui kapan terakhir kali data pesan tersebut diperbarui. |
modifiedBy | Untuk menunjukkan identifier dari siapa yang melakukan perubahan data tersebut. |
accountId | Merupakan unik identifier untuk pelanggan yang mengirimkan pesan tersebut. Setiap channel memiliki komponen identifier yang berbeda. |
accountName | Menunjukkan nama pelanggan yang mengirimkan pesan tersebut atau dapat berisi id channel ketika field answer berisi "true". |
answer | Menunjukkan flagging untuk setiap pesan masuk ke dalam sistem. Apabila false berarti menunjukkan pesan masuk dari customer, sedangkan true pesan balasan dari sistem. |
channel | Merupakan nomor unik untuk setiap channel yang berhasil dibuat. |
channelKey | Field ini merupakan kombinasi dari channel key milik live chat dan message id. |
channelType | Menunjukkan tipe channel dimana pesan tersebut dibuat. |
createdDateText | Merupakan hasil convert dari field createdDate menggunakan format tanggal. |
message | Merupakan field untuk menyimpan setiap bubble message. |
messageId | Merupakan unik identifier untuk setiap bubble message. |
parent | Menunjukkan pesan tersebut sebagai pesan induk atau pesan yang dikirimkan setelahnya. Apabila memiliki nilai 1 menunjukkan pesan tersebut sebagai pesan induk. |
severity | Menunjukkan tingkat severity dari tiket dimana pesan tersebut dikirimkan. Biasanya severity yang diatur hanya terlihat pada pesan induk saja. |
replyAgent | Menunjukkan siapa yang membalas pesan ini. Apabila pesan dibalas oleh bot maka, akan berisi "Bot". Apabila agen yang membalas pesan tersebut, maka akan berisi id agent tersebut. Apabila dibalas oleh automation, akan berisi "ticket-automation". |
subject | Merupakan pesan pertama yang dikirimkan oleh pelanggan. Pada email channel akan berisi dari subject email tersebut. |
ticketNumber | Menunjukkan setiap tiket yang terbuat pada dashboard memiliki nomor unik masing-masing. |
transaction_id | Field ini berguna untuk melakukan acknowledge bahwa pesan yang dikirimkan dari channel live chat telah diproses pada sisi sistem. Biasanya digunakan sebagai identifier untuk dapat memproses pesan yang sudah berhasil terkirim, gagal terkirim, sudah dibaca pada sisi live chat. |
markRead | Field ini digunakan untuk menandai pesan dari channel whatsapp apakah sudah terbaca atau belum. |
collection | Menunjukkan pesan ini berada pada collection yang mana. |
billable | Menunjukkan pesan tersebut merupakan pesan billable yang akan ditagih oleh meta atau tidak. |
rawTextMessage | Merupakan field untuk menampung keseluruhan pesan tanpa melalui proses format pemotongan maksimum karakter. |
ticketAnswer | Menunjukkan flagging untuk setiap pesan masuk ke dalam sistem (sama hal nya dengan field answer). Tetapi apabila tiket tersebut merupakan tiket telephony, field ini akan menyamai field outgoing call. |
renderActivity | Digunakan untuk menampilkan styling dari tab timeline pada customer 360 |
internalCallRecipient | Field yang hanya digunakan pada tiket telephony. Untuk mengetahui apakah tiket tersebut tersambung dengan user lain ketika panggilan dilakukan. |
selected | Digunakan untuk menyimpan apakah tiket telah ditandai pada sisi user interface. |
unMerge | Merupakan field untuk menandai apakah tiket tersebut telah dibatalkan penggabungan tiketnya. |
disableRelatedTicket | Field ini digunakan pada task sebagai penanda apakah tiket tersebut dapat diakses hanya pada user yang memiliki responsibility pada task. |
renderTicketNumber | Berguna untuk menampilkan ticket number pada list ticket. |
ableToReply | Field yang digunakan untuk memetakan apakah tiket dibalas oleh agen yang memiliki kewenangan. |
unreadMessages | Merupakan field untuk menyimpan berapa pesan yang belum terbaca. |
countTaskNotStarted | Untuk menampilkan jumlah task dari tiket tersebut yang memiliki status not started |
countTaskOngoing | Untuk menampilkan jumlah task dari tiket tersebut yang memiliki status on going |
countTaskOverdue | Untuk menampilkan jumlah task dari tiket tersebut yang memiliki status overdue |
countTaskDone | Untuk menampilkan jumlah task dari tiket tersebut yang memiliki status done |
prettyUnassignedDate | Menunjukkan tanggal ketika pesan masuk menjadi tiket unassigned. |
prettyLastReplyDate | Menunjukkan tanggal ketika agen membalas pesan dari pelanggan. |
createdDateRelatedTicketReportFormat | Field ini berguna apabila ingin melakukan download report. Field created date akan diambil saat file dihasilkan. |
prettyDateTimeline | Merupakan hasil convert dari field dateTimeline menggunakan format tanggal. |
dateTimeline | Merupakan field untuk menyimpan perpindahan ownership dari tiket. |
statusStyle | Merupakan field yang digunakan untuk menampilkan styling status dari tiket. |
severityStyle | Merupakan field yang digunakan untuk menampilkan styling severity dari tiket. |
slaStyle | Merupakan field yang digunakan untuk menampilkan styling dari sla yang terdapat pada tiket. |
attachmentExist | Menunjukkan apakah message tersebut terdapat attachment atau tidak |
conferenceParticipantObject | Field ini berisi informasi tentang setiap peserta konferensi, seperti nama, peran, status kehadiran, dan perangkat yang digunakan. |
callParticipantObject | Field ini berisi informasi tentang setiap pserta dalam panggilan, seperti nama, peran, status kehadiran, dan perangkat yang digunakan. |
displayConferenceParticipant | Field ini untuk memunculkan nama peserta konferensi apabila field conferenceParticipantObject terisi. |
cleanUpMessage | Merupakan field yang sama dengan field message. Untuk menampung setiap pesan. |
cleanUpSubject | Merupakan field untuk menyimpan |
emailRecipient | Merupakan field untuk menyimpan recipient email. |
ccListFormated | Hanya digunakan pada channel email. Field ini untuk menyimpan daftar cc sebagai penerima pesan email. Ex: 1@gmail.com, 2@gmail.com |
ccListFormattedCut | Hanya digunakan pada channel email. Field ini untuk menyimpan daftar cc sebagai penerima pesan email dengan format yang lebih indah. Ex: 1@gmail.com and 3 others |
bccList | Digunakan untuk menampung daftar bcc pada email. |
bccListFormatted | Hanya digunakan pada channel email. Field ini untuk menyimpan daftar bcc sebagai penerima pesan email. |
overReplySla | Field ini digunakan untuk menyimpan apakah balasan pesan melebihi dari SLA yang ditentukan. |
slaStatusText | Berguna untuk menyimpan status SLA untuk pesan tersebut. |
sortedDate | Digunakan untuk menunjukkan tanggal dan waktu dalam urutan yang telah diatur (sorted) sesuai dengan kriteria tertentu (dalam format epoch time). |
respondedStr | Field untuk menyimpan ketika pelanggan telah merespons atau belum. |
numOfAttachment | Menunjukkan berapa banyak attachment yang terdapat dari pesan tersebut. |
allowCloseTelephonyTicket | Digunakan untuk mengecek apakah tiket telephony sudah dapat ditutup atau tidak. |
formattedDate | Menampilkan tanggal pesan masuk ke dalam dashboard. |
prettyDate | Merupakan hasil convert dari field createdDate menggunakan format dd-MM-yyyy HH:mm |
friendlyName | Field ini menyesuaikan dengan answer field. Apabila false berarti menunjukkan nama customer, sedangkan apabila true akan menampilkan nama channel. |
mandatoryFormExisted | Field ini digunakan untuk mengecek apakah terdapat mandatory form dari tag pada tiket tersebut. |
mapFormTags | Digunakan untuk memetakan data tagging ke dalam bentuk yang lebih terstruktur atau mudah diakses. |
callVariableObject | Digunakan untuk memetakan data dari variabel call ke dalam bentuk yang lebih terstruktur atau mudah diakses. |
ccList | Digunakan untuk menampung daftar cc pada email. |
textMessage | Sama seperti field message. Untuk menyimpan setiap bubble message. |
Authorization : Bearer \[generatedToken]
Channel : \[channelType]
Channel Key : \[channelKey]
Social Id : \[social\_Id]
{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598935344537,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598935344537,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“answer”: true,
“botId”: “\[botId]”,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“createdDateText”: “2020-09-01 11:42”,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“parent”: 0,
“severity”: “Not Set”,
“replyAgent”: “Bot”,
“responseTime”: 2,
“responseTimeAgent”: 2,
“subject”: “cyvb”,
“ticketNumber”: “\[ticketNumber]”,
“transactionId”: “”,
“markRead”: false,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“ticketAnswer”: true,
“statusStyle”: “”,
“overReplySla”: false,
“prettyDateTimeline”: “57 minutes ago”,
“dateTimeline”: 1598935344537,
“severityStyle”: “severity-low”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”,
“prettyDate”: “57 minutes ago”,
“friendlyName”: “WebChat”,
“ccList”: \[]
}
],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
Authorization : Bearer \[generatedToken]
Channel Id : \[channelId]
Social Id : \[socialId]
{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598935344537,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598935344537,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“answer”: true,
“botId”: “\[botId]”,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“createdDateText”: “2020-09-01 11:42”,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“parent”: 0,
“replyAgent”: “Bot”,
“responseTime”: 2,
“responseTimeAgent”: 2,
“subject”: “cyvb”,
“ticketNumber”: “\[ticketNumber]”,
“markRead”: false
}
],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
Authorization : Bearer \[generatedToken]
Channel Id : \[channelId]
Social Id : \[socialId]
{
“status”: “success”,
“data”: \[
{
“id”: “\[Id]”,
“owner”: “\[owner\_id]”,
“createdDate”: 1598935344537,
“createdBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“modifiedDate”: 1598935344537,
“modifiedBy”: “82ab0fd5cfd1e80d1ff97c0cfc9aa9e2”,
“accountId”: “\[accountId]”,
“accountName”: “\[accountName]”,
“answer”: true,
“botId”: “\[botId]”,
“channel”: “\[channelId]”,
“channelKey”: “\[channelKey]”,
“channelType”: “\[channelType]”,
“createdDateText”: “2020-09-01 11:42”,
“message”: “\[message]”,
“messageId”: “\[messageId]”,
“parent”: 0,
“severity”: “Not Set”,
“replyAgent”: “Bot”,
“responseTime”: 2,
“responseTimeAgent”: 2,
“subject”: “cyvb”,
“ticketNumber”: “\[ticketNumber]”,
“transactionId”: “”,
“markRead”: false,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“ticketAnswer”: true,
“statusStyle”: “”,
“overReplySla”: false,
“prettyDateTimeline”: “1 hour ago”,
“dateTimeline”: 1598935344537,
“severityStyle”: “severity-low”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”,
“prettyDate”: “1 hour ago”,
“friendlyName”: “WebChat”,
“ccList”: \[]
}
],
“hasMore”: false,
“nextIndex”: 0,
“prevIndex”: 0,
“totalResults”: 0
}
{
“severity”: “Medium”,
“internalCallRecipient”: false,
“selected”: false,
“unreadMessages”: 0,
“statusStyle”: “”,
“prettyDate”: “”,
“friendlyName”: “”,
“ccList”: \[],
“overReplySla”: false,
“prettyDateTimeline”: “”,
“severityStyle”: “severity-medium”,
“slaStyle”: “ticket-ongoing-sla”,
“attachmentExist”: false,
“conferenceParticipantObject”: \[],
“callParticipantObject”: \[],
“callVariableObject”: \[],
“displayConferenceParticipant”: false,
“emailRecipient”: “”,
“ccListFormatted”: “”,
“slaStatusText”: “Ongoing”
}