> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/bot-manager/create-new-bot/fallback-message.md).

# Fallback Message

Untuk menampilkan pesan respon ketika bot tidak memahami maksud dari pertanyaan pelanggan (Biasanya pesan ini muncul karena FAQ Knowledge belum tersedia pada bot yang mengakibatkan bot tidak memahami pertanyaan pelanggan).

Pilih bot dan klik ikon **‘Fallback Message’** (![](/files/-MRT8otz7LQBhTB_0ZBH)). Kemudian, Anda akan melihat pop-up dari fallback mesage. Masukkan pesan yang akan dikatakan oleh bot, pilih bahasa, dan pilih tipe dari fallback message. Terdapat 3 tipe classifier pesan fallback pada category default yaitu complaint, inquiry, dan request. 

![Fallback Message](/files/96XNFVuNSrqk449iHxqX)

Tetapi, Anda juga dapat menetukan pesan fallback untuk masing-masing tag category yang terdapat pada dashboard customer support Anda. Misalnya, Anda memilih tweet virality maka, Anda dapat mengatur pesan yang akan muncul untuk seluruh classifier yang terdapat dalam category tersebut jika terjadi fallback seperti gambar dibawah ini. 

![Fallback Message Using Tag Category](/files/vt7ISvTsOKlEVP8cdmqo)


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