> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/bot-settings-1/faq-suggestion/mechanism-of-using-faq-suggestion.md).
# Mechanism of Using FAQ Suggestion
Untuk dapat menampilkan FAQ Suggestion, hal pertama yang perlu Anda lakukan adalah mengaktifkan asisten bot di menu **Bot Settings** > **Bot Manager** dan ubah toggle assistant bot ke **On**.
Pada dashboard operator, Anda juga harus menyalakan fitur **'Switch Assistant'** menjadi ON yang ditunjukkan dengan tombol berubah menjadi warna hijau agar agen dapat melihat suggestion yang diberikan oleh bot.
Jika pelanggan mengirim pesan ke agen, FAQ Suggestion akan muncul di jendela percakapan pesan pelanggan, Anda dapat mengklik tombol **'Send'** (
) untuk mengirim jawaban yang disarankan, atau klik tombol **'Save'** untuk menyimpan FAQ ke halaman FAQ Suggestion dan menambahkan catatan ke FAQ, seperti pada gambar di bawah ini.
{% hint style="info" %}
Suggestion akan muncul jika pelanggan mengirimkan pesan sesuai dengan pertanyaan yang tertera di FAQ Knowledge.
{% endhint %}
Misalnya, klik tombol **'Save'** untuk menambahkan catatan ke FAQ. Ketik catatan dan klik tombol **'save'**.
Kemudian catatan yang Anda masukkan akan muncul di halaman FAQ Suggestion. Supervisor dapat melakukan approve atau reject dari note yang dimasukkan oleh agen.
---
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