# Customer Service - [Kata Pengantar](https://docs.3dolphins.ai/5.3.0-id/customer-service/introduction.md) - [Customer Support](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard.md): Customer Support - [Monitoring Dashboard Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/monitoring-dashboard-agent.md) - [Monitoring Dashboard Supervisor](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/monitoring-dashboard-supervisor.md) - [Search in Dashboard](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/search-in-dashboard.md) - [Change Status Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/change-status-agent.md) - [Reply Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reply-ticket.md) - [Send File or Attachment](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment.md) - [Send File](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-file.md) - [Send Library](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-library.md) - [Send Form](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-form.md) - [Chat History](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/chat-history.md) - [Send FAQ](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/send-faq.md) - [Video Conference Call](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment/video-conference-call.md) - [Watermark](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/watermark.md) - [Ticket Activity](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity.md) - [Add Customer Case](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/add-customer-case.md) - [Add Task based on Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/add-task-based-on-ticket.md) - [Customer Identify](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-activity/customer-identify.md) - [Ticket Priority](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-priority.md) - [Ticket Notification](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/ticket-notification.md) - [Filter Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/filter-ticket.md) - [Team Member](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/team-member.md) - [Escalated Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/escalated-ticket.md) - [Transferred Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/transferred-ticket.md) - [Reassign Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reassign-ticket.md) - [Takeover Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/takeover-ticket.md) - [Closed Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/closed-ticket.md) - [Share Ticket Link](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/share-ticket-link.md) - [View Chat History](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/view-chat-history.md) - [Merge and Unmerge Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-and-unmerge-ticket.md) - [Merge Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-contact.md) - [Merge Contact Suggestion](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/merge-contact-suggestion.md) - [Blocked Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/blocked-ticket.md) - [Reopen Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/reopen-ticket.md) - [Canned Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/canned-message.md) - [How to Find FAQ](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-find-faq.md) - [How to Export Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-export-ticket.md) - [How to Create Outbound Email](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-create-outbound-email.md) - [How to Create Offline Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-create-offline-ticket.md) - [View Assignment Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/view-assignment-rule.md) - [How to Make WhatsApp Outbound Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/how-to-make-whatsapp-outbound-message.md) - [Customer Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact.md) - [Create New Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/create-new-contact.md) - [Download Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/download-contact.md) - [Edit Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/edit-contact.md) - [Case Timeline](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/case-timeline.md) - [Ticket History](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/chat-history.md) - [Merge Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/merge-contact.md) - [Merge Contact Suggestion](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/merge-contact-suggestion.md) - [Send Email Message](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/send-email-message.md) - [Block Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/block-contact.md) - [Remove Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/customer-contact/remove-contact.md) - [Ticket Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation.md) - [Automation Component](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/automation-component.md) - [Tag, Severity, Priority and Process Flow](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/tag-severity-and-process-flow.md) - [On Idle Trigger Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/on-idle-trigger-ticket.md) - [Auto Greeting with Time Based Response](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/auto-greeting-dengan-respon-berbasis-waktu.md) - [Bypass Ticket Distribution for High Profile Customer](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/bypass-distribusi-tiket-untuk-pelanggan-dengan-profil-tinggi.md) - [Auto Send Notif Supervisor](https://docs.3dolphins.ai/5.3.0-id/customer-service/ticket-automation/auto-send-notif-supervisor.md) - [Agent Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation.md) - [Create New Agent Automation](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/create-new-agent-automation.md) - [Automation Component](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/automation-component.md) - [On Aux Changes Trigger Agent](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/on-aux-changes-trigger-agent.md) - [On Agent Idle Trigger](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/on-agent-idle-trigger.md) - [Rule Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management.md) - [Add New Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru.md) - [Add Team Member](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru/menambahkan-team-member.md) - [Add Rule Criteria](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/menambahkan-rule-baru/menambahkan-rule-criteria.md) - [Configuration Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule.md) - [SLA Settings](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/sla-settings.md) - [Assignment](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/assignment.md) - [Service Hours](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/configuration-rule/service-hours.md) - [Clone Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/clone-rule.md) - [Remove Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/remove-rule.md) - [Filter Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/filter-rule.md) - [Reload Rule](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/reload-rule.md) - [Traffic Distribution](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution.md) - [Set Rule Ratio](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution/set-rule-ratio.md) - [Traffic Wallboard](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/traffic-distribution/traffic-wallboard.md) - [Max Assignment](https://docs.3dolphins.ai/5.3.0-id/customer-service/rule-management/max-assignment.md) - [Unit Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management.md) - [Create New Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/create-new-unit.md) - [Unit Transfer Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/unit-transfer-ticket.md) - [Edit Existing Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/edit-existing-unit.md) - [Delete Existing Unit](https://docs.3dolphins.ai/5.3.0-id/customer-service/unit-management/delete-existing-unit.md) - [Form Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management.md) - [Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records.md) - [Filter Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records/filter-form-records.md) - [Download Form Records](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-records/download-form-records.md) - [Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder.md) - [Create New Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder.md) - [Settings](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder/settings.md) - [Generate Link](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/create-new-form-builder/generate-link.md) - [Edit Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/edit-form-builder.md) - [Remove Form Builder](https://docs.3dolphins.ai/5.3.0-id/customer-service/form-management/form-builder/remove-form-builder.md) - [Paragraph Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier.md) - [Add New Classifier Module](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-classifier-module-baru.md) - [Add New Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-classifier-baru.md) - [Classifier Setting](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/classifier-setting.md) - [Add Tags to Chat Ticket](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menambahkan-tag-pada-tiket.md) - [Add Tags to Customer Contact](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/add-tags-to-customer-contact.md) - [Edit Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/edit-classifier.md) - [Remove Classifier](https://docs.3dolphins.ai/5.3.0-id/customer-service/paragraph-classifier/menghapus-classifier.md) - [Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template.md) - [New Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/new-email-template.md) - [Edit Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/edit-email-template.md) - [Remove Email Template](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/remove-email-template.md) - [Email Signature](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/email-signature.md) - [Auto-Reply](https://docs.3dolphins.ai/5.3.0-id/customer-service/email-template/auto-reply.md) - [Auxiliary Mapping](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping.md) - [Create New Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/membuat-status-agen-baru.md) - [Edit Existing Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/edit-status-agen-tersedia.md) - [Remove Agent Status](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/menghapus-status-agen.md) - [Teaser Management](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management.md) - [Create New Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/create-new-teaser.md) - [Active and Inactive Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/active-and-inactive-teaser.md) - [Preview Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/preview-teaser.md) - [Edit Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/edit-teaser.md) - [Delete Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/delete-teaser.md) - [Search Teaser](https://docs.3dolphins.ai/5.3.0-id/customer-service/teaser-management/search-teaser.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/5.3.0-id/customer-service.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.