> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/customer-service/agent-automation/on-agent-idle-trigger.md).

# On Agent Idle Trigger

Menerapkan action untuk Agen ketika dalam keadaan Idle. Kondisi Idle disini merupkan kondisi dimana tidak terdapat aktivitas pada tab Agent seperti berpindah menu, membalas tiket, ataupun aktivitas lainnya yang dapat dilakukan pada omnichannel 3Dolphins. Untuk mengaktifkan automation ini, Anda harus trigger, filter, dan action sebagai berikut:

![](/files/6pPl0vl9yoBrSsMpNBLn)

Pada contoh case diatas, saat user sedang dalam keadaan idle lebih dari waktu yang ditentukan di field agent idle (minutes) maka, sistem secara otomatis mengirimkan notifikasi kepada SPV dari grup yang dipilih. Disini dapat kita lihat bahwa 'Agent idle (minutes)' diisi dengan nilai 2 maka, action yang diterapkan adalah ketika agent idle selama waktu 2 menit, sistem akan mengirimkan 'Send SPV Notification' yang berisi '{0} dari {1} tidak boleh idle. Mohon agar diingatkan'.

![Supervisor's Notification Tab ](/files/MjcoHdGaVw1McOa6ZXrn)


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