> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/customer-service/auxiliary-mapping/membuat-status-agen-baru.md).

# Create New Agent Status

Pada dashboard, agen dapat merubah status availability berdasarkan kondisi mereka. Status inilah yang akan menentukan agen dapat menerima tiket secara otomatis atau tidak. 

{% hint style="info" %}
Status aux yang dapat menerima distribusi tiket secara otomatis apabila bernilai "status aux = false". 
{% endhint %}

![Agent Status](/files/76mkL8tQ0w3pHXQCZ0FN)

Selain status di atas, Anda dapat menambahkan status baru. Misalnya, Anda ingin menambahkan status untuk "Training" dengan memilih menu **Customer Service**, lalu buka **Auxiliary Mapping** menu.

<figure><img src="/files/Xz4iQ0jqGO2wiwCIERlR" alt=""><figcaption></figcaption></figure>

Di pojok kanan atas, klik tombol **'+New Agent Status'**. Kemudian, Anda akan melihat form pop-up untuk menambahkan status agen baru. Masukkan nama status (Reason), reason code, dan pilih (Auxiliary), kemudian klik tombol **'save'**.

![New Agent Status](/files/HJA8nP3OaYzg9GpBeCdR)

**Penjelasan Komponen:**

<table><thead><tr><th width="336.5">Nama</th><th>Deskripsi</th></tr></thead><tbody><tr><td>Reason</td><td>Menunjukan nama dari status Agent yang akan di tambahkan.</td></tr><tr><td>Reason Code</td><td>Kode dari Agen status.</td></tr><tr><td>Choose Auxiliary</td><td>Jika Anda memilih 'True', Agen tidak dapat menerima distribusi tiket secara otomatis ketika memilih aux ini. Namun, jika Anda memilih 'False' maka Agen dapat menerima distribusi tiket secara otomatis ketika berada pada status aux ini.</td></tr></tbody></table>

Setelah status agen baru berhasil dibuat, status akan muncul pada dashboard agen, seperti gambar berikut.&#x20;

![New Status Created](/files/cW6eiiVDBpii9PzDe2N9)


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