# Send File or Attachment

Ketika Agen menangani tiket pelanggan, ada beberapa kondisi dimana Agen harus mengirimkan beberapa file atau lampiran seperti dokumen, gambar, audio, video, feedback, formulir, FAQ, bahkan panggilan konferensi video. Jenis lampiran yang dapat dikirim berbeda-beda setiap channel.

Untuk memulai, Agen masuk ke halaman **Customer Support**, pilih tiket dan klik tombol **'Reply'**. Kemudian, Anda dapat melihat pop-up ruang percakapan, lalu klik tombol **'Attachment'**.

![Attachment](/files/uQxvr2Ser5Cr08FzueN1)

**Penjelasan Komponen:** 

| Nama         | Deskripsi                                              |
| ------------ | ------------------------------------------------------ |
| Send File    | Untuk mengirim file dari perangkat Agen ke pelanggan.  |
| Send Library | Untuk melampirkan library dari digital library*.* |
| Send Form    | Untuk melampirkan form dari form management*.*    |
| Chat History | Untuk mengunduh riwayat percakapan dari tiket terkait. |
| Send FAQ     | Untuk melampirkan knowledge dari FAQ Knowledge.        |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/5.3.0-id/customer-service/dashboard/send-file-or-attachment.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.