# Configuration Rule

Setelah aturan channel dibuat dan ditetapkan ke team member, maka Anda dapat melakukan konfigurasi untuk aturan channel Anda seperti **SLA Settings**, **Assignment**, dan **Service Hours** configuration.‌

SLA Settings digunakan untuk melakukan pengaturan pada label SLA di ticket notification Anda. Konfigurasi ini akan menentukan label SLA Anda berdasarkan SLA Type, SLA Metrics, dan SLA Duration. Assignment configuration adalah untuk mengatur jumlah tiket yang akan ditangani di channel Anda dan juga untuk mengatur proactive atau outbound only assignment Anda. Terakhir, service hours configuration untuk mengatur jam operasional para Agen saat menangani tiket.

![Configuration Rule](/files/PGwnifcayHgxdd0ZwLJG)


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