# Best Practice Facebook

Kami telah mengumpulkan daftar terperinci tentang bagaimana Facebook page dapat digunakan pada 3Dolphins SRM.

| **Customer**                                                                   | **BOT**                                                         | **Agent (Operator)**                                                                                                                                            | **Supervisor**                                                                                                                                                 |
| ------------------------------------------------------------------------------ | --------------------------------------------------------------- | --------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Mengirimkan Teks pada Messenger.                                               | <p>Membalas pesan:<br>– Text<br>– Carousel<br>– Quick Reply</p> | Membalas pesan.                                                                                                                                                 | Membalas pesan.                                                                                                                                                |
| Mengirimkan Pesan pada Facebook Post.                                          | <p>Mendefinisikan Pesan:<br>– Negative Word<br>– Request</p>    | Jika pelanggan mengirimkan chat reply di kolom komentar (bukan di kolom reply) maka chat reply tersebut akan menjadi tiket baru.                                | Jika pelanggan mengirimkan chat reply di kolom komentar (bukan di kolom reply) maka chat reply tersebut akan menjadi tiket baru.                               |
| Memberikan Komentar pada Public Post.                                          | <p>– Find Music<br>– Find Hospital</p>                          | <p>Mengirimkan Pesan Media:<br>– Videos<br>– Document<br>– Images</p>                                                                                           | <p>Mengirimkan Pesan Media: <br>– Videos<br>– Document<br>– Images</p>                                                                                         |
| Membalas Postingan Pelanggan Lain.                                             |                                                                 | <p>Mengirimkan Libarary (Digital Library Management) :<br>– Send Card<br>– Send Option<br>– Send Images<br>– Send Document<br>– Send Videos<br>– Send Audio</p> | <p>Mengirimkan Library (Digital Library Management) :<br>– Send Card<br>– Send Option<br>– Send Images<br>– Send Document<br>– Send Videos<br>– Send Audio</p> |
| <p>Mengirimkan Pesan Media:<br>– Videos<br>– GIF<br>– Document<br>– Images</p> |                                                                 | Mengirimkan Form (Form Management)                                                                                                                              | Mengirimkan Form (Form Management)                                                                                                                             |
| <p>– Find Music<br>– Find Hospital</p>                                         |                                                                 | Download Chat History                                                                                                                                           | Download Chat History                                                                                                                                          |
|                                                                                |                                                                 | Mengirimkan Pertanyaan Feedback                                                                                                                                 | Mengirimkan Pertanyaan Feedback                                                                                                                                |


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