> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/facebook/best-practice-facebook/agent-operator-dan-supervisor.md).

# Agent (Operator) dan Supervisor

### Reply Message

Jika pelanggan mengirim pesan di messenger Facebook, public  post, atau komentar di postingan Facebook, maka pesan tersebut akan menjadi tiket baru.

![New Ticket](/files/-MUx3n5_AnmBigMs_sSi)

### Send Media, Send Library, Send Form, Download chat history, and Send Ask feedback

Silahkan merujuk kembali ke halaman Customer Service, dan pilih  ['Send File or Attachment'](/5.3.0-id/customer-service/dashboard/send-file-or-attachment.md) untuk informasi lebih lanjut.