# Result of Create New Channel Smartcall

Klik aktifkan toggle untuk mengaktifkan channel smartcall yang telah ditambahkan.

![Smartcall Channel](/files/-MWc9_aaFkfQ8q8mh73Y)

Pelanggan melakukan panggilan ke nomor smartcall Anda kemudian menjadi tiket ke tab **'Telephony'** Agent atau supervisor dengan kategori tiket '**Inbound**'.

![Inbound Call](/files/-MWcA4Ol4GTCysEfuPzb)

Anda juga dapat membuat tiket keluar dengan menghubungi nomor pelanggan Anda dimana itu akan menjadi tiket di tab **Telephony** Agen atau Supervisor dengan kategori tiket '**Outbound**'.

![Outbound Call](/files/wgE1A68CL0ta7lgS3UI3)

{% hint style="info" %}
 jika Anda login sebagai **'Agent'**, pastikan status agen Anda adalah **'Available'**.
{% endhint %}


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