> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/5.3.0-id/integration/chanel-connector/twitter/best-practice-twitter/agent-operator-atau-supervisor.md).

# Agent (Operator) atau Supervisor

### Membalas Pesan

Jika pelanggan mengirimkan direct message (DM) atau mention pada Twitter channel Anda(contoh: **@Maulana0103**), maka pesan tersebut akan masuk sebagai tiket baru.

![Supervisor's Unassigned Tab](https://3286717921-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FlqWTLEMUin8jixjPTHF7%2Fuploads%2Fu4JFBXwNouG8hBvdORL8%2Freply%20from%20agent.png?alt=media\&token=cad2862b-e42b-49a5-9bd5-b80492e9fbe5)