# Enable Block Contact

Enable block contact is a feature that allows Agents to enable and disable the 'Block' button function on customer contacts.

![System Settings - Enable Block Contact](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FIivKZVwuB5u4PwwWQhc9%2FBlock%20Contact%20system%20settings.png?alt=media\&token=b5c15ed2-5503-481e-999c-260c03a34982)

If this feature is disabled (Enable Block Contact = False), Agents cannot see the 'Block' button on customer contacts as shown below.

![Enable Reopen Ticket = False](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2FzjDr6yqqZ8qv1efBcMP6%2FBlock%20Contact%20False.png?alt=media\&token=97705069-47b2-4151-b7f7-c6ada438aa6b)

However, if this feature is enabled (Enable Reopen Ticket = True), Agents can block customer contacts using the 'Block' button as shown below.

![Enable Reopen Ticket = True](https://765826444-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FLYDAnLjpg2T8z2BplJOS%2Fuploads%2F5OBq2Pg0QJj3x5JXGH7y%2FBlock%20Contact.png?alt=media\&token=049715b3-4790-4686-9df9-3ce1bd56a768)