# Enable Block Contact

Enable block contact is a feature that allows Agents to enable and disable the 'Block' button function on customer contacts.

![System Settings - Enable Block Contact](/files/dLlPRIJWeWmcMUBwivBm)

If this feature is disabled (Enable Block Contact = False), Agents cannot see the 'Block' button on customer contacts as shown below.

![Enable Reopen Ticket = False](/files/st8i64FgwuMcNeba0QKp)

However, if this feature is enabled (Enable Reopen Ticket = True), Agents can block customer contacts using the 'Block' button as shown below.

![Enable Reopen Ticket = True](/files/HQ3oxO8jN2Zfx7X4ZFIT)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-block-contact.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.