> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/enable-block-contact.md).

# Enable Block Contact

Enable block contact is a feature that allows Agents to enable and disable the 'Block' button function on customer contacts.

![System Settings - Enable Block Contact](/files/dLlPRIJWeWmcMUBwivBm)

If this feature is disabled (Enable Block Contact = False), Agents cannot see the 'Block' button on customer contacts as shown below.

![Enable Reopen Ticket = False](/files/st8i64FgwuMcNeba0QKp)

However, if this feature is enabled (Enable Reopen Ticket = True), Agents can block customer contacts using the 'Block' button as shown below.

![Enable Reopen Ticket = True](/files/HQ3oxO8jN2Zfx7X4ZFIT)