> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/last-agent-saved-in-memory.md).

# Last Agent Saved in Memory

This feature allows agents to handle the same ticket within the specified time using this field. For example, you set this field to 1, which means the agent will handle new tickets from the same customer for one hour after the previously closed ticket.

![System Settings - Last Agent Saved in Memory](/files/zMVa4FNcvPWqErI7vVM1)