# Last Agent Saved in Memory

This feature allows agents to handle the same ticket within the specified time using this field. For example, you set this field to 1, which means the agent will handle new tickets from the same customer for one hour after the previously closed ticket.

![System Settings - Last Agent Saved in Memory](/files/zMVa4FNcvPWqErI7vVM1)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/administration/system-setting/ticket-configuration/last-agent-saved-in-memory.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.