Channel Interaction
Last updated
Last updated
Channel Interaction is a feature that makes it easy for supervisors to see a bar graph of ticket activity such as assigned, open, pending, closed, and unassigned tickets on all channels in the 3Dolphins application. To view the report, go to the Analytic menu and click the Live Agent menus, then click Channel Interaction which you can find on the left sidebar.
Component Explanation:
Assigned
Total tickets on this channel are currently in the 'Assigned' status.
Open
Total tickets on this channel are currently in the 'Open' status.
Pending
Total tickets on this channel are currently in the 'Pending' status.
Closed
Total tickets on this channel are currently in the 'Closed' status.
Unassigned
Total tickets on this channel are currently in the 'Unassigned' status.
When you hover over the chart, you will see a chart with the format (x-axis, y-axis). The x-axis is the chart numbering from left to right. In contrast, the y-axis is the number of tickets for each status.
