# Channel Interaction

Channel Interaction is a feature that makes it easy for supervisors to see a bar graph of ticket activity such as assigned, open, pending, closed, and unassigned tickets on all channels in the 3Dolphins application. To view the report, go to the **Analytic** menu and click the **Live Agent** menus, then click **Channel Interaction** which you can find on the left sidebar.

![Channel Interaction](/files/5dzs0lWBB7nOMB3qIRJe)

**Component Explanation:**

| Nama       | Deskripsi                                                               |
| ---------- | ----------------------------------------------------------------------- |
| Assigned   | Total tickets on this channel are currently in the 'Assigned' status.   |
| Open       | Total tickets on this channel are currently in the 'Open' status.       |
| Pending    | Total tickets on this channel are currently in the 'Pending' status.    |
| Closed     | Total tickets on this channel are currently in the 'Closed' status.     |
| Unassigned | Total tickets on this channel are currently in the 'Unassigned' status. |

{% hint style="info" %}
When you hover over the chart, you will see a chart with the format (x-axis, y-axis). The x-axis is the chart numbering from left to right. In contrast, the y-axis is the number of tickets for each status.
{% endhint %}


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