Filter Live Agent SLA
This feature allows you to filter your live agent SLA report. Used to make it easier for you to display reports according to the filter criteria you selected. Go to Analytic, select menu Live Agent, and click Live Agent SLA on the top left of the page. After the live agent SLA page appears, click the 'Filter' button on the upper right-side page, and you will see a pop-up to filter live agent SLA report.

Component Explanation:
Group
To display report according to the selected group.
Line of Business
To display report according to the selected LOB.
Channel Type
To display report according to the selected Channel Account.
Channel Account
To display report according to the selected Channel Account.
Team
To display report according to the selected rule on the rule management.
Agent
To display report according to the selected Agent.
Start Date
To display the report starting from the selected date.
End Date
To display the report up to the selected date.
Default Filter
Button to set the filter back to default.
Filter
Button to apply the filter that has been set.
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