Download Whatsapp Usage
Last updated
Last updated
Each report on the analytic page can be generated and downloaded to a (.xls) file and saved to your local drive for offline viewings such as analysis, sharing, or backup purposes. To download the report, go to the Analytic menu and click the Whatsapp menu, then click either the 'Business Initiate Conversation' or 'User Initiate Conversation' tab. After the selected tab page appears, click the 'Download Report' button on the upper right side of the page. Then, click the "Generate Report" button.
And then, the file will be generated and you can download the file by clicking the 'Download' icon (). If you open the file, data will be displayed as shown images below.
The following component explanation is contained in the downloaded business initiate conversation report:
Month
Indicates month when the business sends broadcast to the customer.
Date
Indicates date when the business sends broadcast to the customer.
Time
Indicates time when the business sends broadcast to the customer.
Sender
Your business whatsapp number.
To
Your broadcast recipient's number.
Status
Your broadcast status.
Remark
To display the reason for the broadcast's failure.
Template Name
Broadcast template used to send messages.
Broadcast Name
Your broadcast title.
Origin Type
Indicates template categories from WhatsApp templates broadcast.
Whatsapp Channel
Indicates the whatsapp account channel that is used to send broadcasts.
Status Updated
Indicates the most recent broadcast status update.
The following component explanation is contained in the downloaded user initiate conversation report:
Month
Indicates month when the bot first replied to the customer's message.
Date
Indicates date when the bot first replied to the customer's message.
Time
Indicates time when the bot first replied to the customer's message.
Sender
Your business whatsapp number.
To
Your customer's number.
Status
Your broadcast status.
Whatsapp Channel
Indicates the whatsapp account channel that is used to send broadcasts.
