# Priority Ticket When you have to deal with hundreds of tickets every day, it’s almost impossible to decide which one to work on first, that is why tickets are assigned priorities. This tab only belongs to the Agent or Operator. To use this feature, In the inbox tab, slide the ticket to the left or right side, then the ticket will move to the priority ticket page, as shown images below. ![Priority Ticket](/files/-Mc9-kiRBo_PBq8Ozwz9) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.3dolphins.ai/anywhere-en/priority/priority-ticket.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.