Priority Ticket

When you have to deal with hundreds of tickets every day, it’s almost impossible to decide which one to work on first, that is why tickets are assigned priorities. This tab only belongs to the Agent or Operator.

To use this feature, In the inbox tab, slide the ticket to the left or right side, then the ticket will move to the priority ticket page, as shown images below.

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Last updated 3 years ago

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When you have to deal with hundreds of tickets every day, it’s almost impossible to decide which one to work on first, that is why tickets are assigned priorities. This tab only belongs to the Agent or Operator.

To use this feature, In the inbox tab, slide the ticket to the left or right side, then the ticket will move to the priority ticket page, as shown images below.