# Agent Performance

Agent Performance consists of multiple useful widgets that will help Agents monitor their performance, like average resolution time and average waiting time. The Agent can take this information as report material to the Supervisor and also motivate them to do a better performance.

![Agent Performance](/files/-McJFKjp7Lms0aXfrbFL)

**Component Explanation:**

| **Name**                | Description                                                                                                                                                                                                                                 |
| ----------------------- | ------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| Average Resolution Time | The average total duration ticket assigned until the ticket is closed. But, when the ticket is transferred or escalated to a supervisor or another group, then the agent can’t get the total ticket, but the agent will get ‘Waiting Time’. |
| Average Waiting Time    | The average total ticket duration assigned to one agent.                                                                                                                                                                                    |


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.3dolphins.ai/anywhere-en/ticket/agent-performance.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.