3Dolphins
Anywhere ID
Anywhere ID
  • Get Started
  • Langkah-Langkah Menggunakan 3Dolphins Anywhere
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    • Team Chat
      • Send Message
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    • 3Dolphins Meet
  • Account
    • Account
    • Accessibility
    • Info
    • Logout
  • Sales
    • Deal
      • Create New Deal
      • Detail Deal
      • Add Product on Deal
      • Note on Timeline Tab
      • Transfer Deal to Other Pipeline
      • Close Deal to Won or Lost Deal
      • Filter and Search Deal
      • Delete Deal
    • Contact
      • Create New Contact
      • Edit Contact
    • Company
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  1. Ticket

Reassign Ticket

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Last updated 3 years ago

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Reassign adalah proses pemindahan tiket dari satu support Agen ke support agent lainnya. Reassign tiket biasanya terjadi ketika tiket ternyata lebih cocok dihandle oleh anggota tim lain atau tim lain jika memerlukan tindak lanjut.

Di tab team/inbox/unassigned, pilih dan buka tiket. Kemudian Anda akan melihat chat conversation, di sudut kanan atas, ketuk tombol 'option' dan pilih 'Reassign'.

Anda akan melihat daftar dari team member Anda, pilih team member untuk menerima tiket yang akan dipindahkan. Jika tiket berhasil dipindahkan, Supervisor tidak lagi dapat membalas tiket. Namun, Supervisor tetap dapat memantau tiket di tab team.

Reassign Ticket
Reassign Ticket