> For the complete documentation index, see [llms.txt](https://docs.3dolphins.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.3dolphins.ai/anywhere-id/ticket/transfer-ticket.md).

# Transfer Ticket

Agen Anda dapat bekerja sebagai tim dan mentransfer percakapan ke grup lain jika diperlukan. Ini sangat berguna ketika Anda menemukan kasus yang hanya dapat ditangani oleh kelompok tertentu. Setelah tiket ditransfer, tiket akan berpindah ke tab transferred.&#x20;

Di tab kotak masuk, pilih dan buka tiket. Kemudian Anda akan melihat chat conversation, di sudut kanan atas, ketuk tombol **'option'** dan pilih **'transfer'**.

![Transfer Ticket](/files/-Mbufsr8969i0wsZl2XV)

Anda akan melihat daftar grup, pilih dan ketuk grup untuk mentransfer tiket. Jika tiket berhasil ditransfer, Agen tidak lagi dapat membalas chat. Namun, Agen tetap dapat memantau tiket pada tab transferred, seperti yang terlihat pada gambar di bawah ini.

![Transfer Tab](/files/-Mbug3FaE1jOmIqyQu0-)


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