Report API

Get Conversation History By Conversation Filter and StartIndex

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Last updated 2 years ago

{
  "channelFilters": [],
  "channelTypeFilters": [],
  "agentFilters": [],
  "customerFilters": [],
  "ticketTagFilters": [],
  "startDateFilter": "2021-09-20",
  "endDateFilter": "2021-09-24",
  "ticketNumber": ""
}

{
     “status”: “success”,
     “data”: “[{
        "accountId": "160924466",
        "accountName": "Stephen Strange",
        "accountScreen": "160924466",
        "agentName": "Virginia Potts",
        "answer": false,
        "assignDuration": 0,
        "assignedAgent": "e90123ebf1d4e628cf094b1ecb8b1c77",
        "assignedDate": 1632127381196,
        "assignedDateText": "2021-09-20 15:43",
        "attachmentExist": false,
        "bccList": [],
        "bccListFormatted": "",
        "callParticipantObject": [],
        "callVariableObject": [],
        "ccList": [],
        "ccListFormatted": "",
        "channel": "15c4ea8e6195ebea7e65c69606d3ec25",
        "channelKey": "Savannabreeze",
        "channelName": "Savannabreeze",
        "channelType": "telegrambot",
        "cleanedMessage": "halo",
        "closeInterval": 19,
        "closedBy": "e90123ebf1d4e628cf094b1ecb8b1c77",
        "closedDate": 1632127400353,
        "closedDateText": "2021-09-20 15:43",
        "collection": "master_ticket",
        "conferenceParticipantObject": [],
        "contactId": "9e4063553852f02aa3cb437b6068045f",
        "correlationId": "",
        "createdBy": "82ab0fd5cfd1e80d1ff97c0cfc9aa9e2",
        "createdDate": 1632127380998,
        "createdDateText": "2021-09-20 15:43",
        "customerName": "Stephen Strange",
        "dateTimeline": 1632127381196,
        "displayConferenceParticipant": false,
        "emailRecipient": "",
        "firstAssignedDate": 1632127381196,
        "firstResponseAgent": "Virginia Potts",
        "firstResponseDate": 1632127391534,
        "firstResponseTime": 12,
        "friendlyId": "160924466",
        "friendlyName": "Stephen Strange",
        "greetingStatus": true,
        "group": "3871981d6c8d1982f23a22f44c3737f8",
        "id": "1d937dccf51ce3701a648030d5e9132a",
        "incoming": false,
        "initialMessage": true,
        "internalCallRecipient": false,
        "message": "halo",
        "messageId": "160924466",
        "messagesDetail": "Stephen Strange [20 September 2021 15:43:00] : halo \nVirginia Potts [20 September 2021 15:43:12] : halo juga. close ya \nStrange [20 September 2021 15:43:16] : oke",
        "modifiedBy": "e90123ebf1d4e628cf094b1ecb8b1c77",
        "modifiedDate": 1632127400388,
        "notified": true,
        "openDate": 1632127381949,
        "openDateText": "2021-09-20 15:43",
        "openDuration": 9,
        "overReplySla": false,
        "owner": "82ab0fd5cfd1e80d1ff97c0cfc9aa9e2",
        "parent": 1,
        "pendingDate": 1632127391534,
        "pendingDateText": "2021-09-20 15:43",
        "pendingDuration": 8,
        "prettDateTimelineByStatus": 1632127400353,
        "prettyDate": "2021-09-20 15:43:00",
        "prettyDateTimeline": "2021-09-20 15:43:20",
        "priority": false,
        "redistribute": false,
        "renderActivity": false,
        "responseTime": 9,
        "ruleId": "4bea94290592a1d4363b90652ae1dea5",
        "selected": false,
        "severity": "Not Set",
        "severityStyle": "severity-low",
        "slaStatusText": "Within SLA",
        "slaStyle": "ticket-within-sla",
        "status": "Closed",
        "statusStyle": "ticket-closed",
        "subject": "halo",
        "supervisor": "e6a59c632f4229742da305ed4450e59a,cbc2e7f91696e36496b197a500f73e9d",
        "ticketAnswer": false,
        "ticketNumber": "2109200000001",
        "timelineStatus": "Closed",
        "toGroup": "3871981d6c8d1982f23a22f44c3737f8",
        "transferInterval": 19,
        "unassignDuration": 0,
        "unassignedDate": 1632127381196,
        "unassignedDateText": "2021-09-20 15:43",
        "unreadMessages": 0,
        "withinSla": true
    }]”
     “hasMore”: true,
     “nextIndex”: 10,
     “prevIndex”: 0,
     “totalResults”: 4784
}