Report API

Get Conversation History By Conversation Filter and StartIndex

Method	POST
Media Type	application/json
URL	http://[server]/dolphin/apiv1/graph/report/conversations?startIndex=0
Header	Authorization : Bearer [generatedToken]
Body	{ "channelFilters": [], "channelTypeFilters": [], "agentFilters": [], "customerFilters": [], "ticketTagFilters": [], "startDateFilter": "2021-09-20", "endDateFilter": "2021-09-24", "ticketNumber": "" }
Status	200
Response	{ “status”: “success”, “data”: “[{ "accountId": "160924466", "accountName": "Stephen Strange", "accountScreen": "160924466", "agentName": "Virginia Potts", "answer": false, "assignDuration": 0, "assignedAgent": "e90123ebf1d4e628cf094b1ecb8b1c77", "assignedDate": 1632127381196, "assignedDateText": "2021-09-20 15:43", "attachmentExist": false, "bccList": [], "bccListFormatted": "", "callParticipantObject": [], "callVariableObject": [], "ccList": [], "ccListFormatted": "", "channel": "15c4ea8e6195ebea7e65c69606d3ec25", "channelKey": "Savannabreeze", "channelName": "Savannabreeze", "channelType": "telegrambot", "cleanedMessage": "halo", "closeInterval": 19, "closedBy": "e90123ebf1d4e628cf094b1ecb8b1c77", "closedDate": 1632127400353, "closedDateText": "2021-09-20 15:43", "collection": "master_ticket", "conferenceParticipantObject": [], "contactId": "9e4063553852f02aa3cb437b6068045f", "correlationId": "", "createdBy": "82ab0fd5cfd1e80d1ff97c0cfc9aa9e2", "createdDate": 1632127380998, "createdDateText": "2021-09-20 15:43", "customerName": "Stephen Strange", "dateTimeline": 1632127381196, "displayConferenceParticipant": false, "emailRecipient": "", "firstAssignedDate": 1632127381196, "firstResponseAgent": "Virginia Potts", "firstResponseDate": 1632127391534, "firstResponseTime": 12, "friendlyId": "160924466", "friendlyName": "Stephen Strange", "greetingStatus": true, "group": "3871981d6c8d1982f23a22f44c3737f8", "id": "1d937dccf51ce3701a648030d5e9132a", "incoming": false, "initialMessage": true, "internalCallRecipient": false, "message": "halo", "messageId": "160924466", "messagesDetail": "Stephen Strange [20 September 2021 15:43:00] : halo \nVirginia Potts [20 September 2021 15:43:12] : halo juga. close ya \nStrange [20 September 2021 15:43:16] : oke", "modifiedBy": "e90123ebf1d4e628cf094b1ecb8b1c77", "modifiedDate": 1632127400388, "notified": true, "openDate": 1632127381949, "openDateText": "2021-09-20 15:43", "openDuration": 9, "overReplySla": false, "owner": "82ab0fd5cfd1e80d1ff97c0cfc9aa9e2", "parent": 1, "pendingDate": 1632127391534, "pendingDateText": "2021-09-20 15:43", "pendingDuration": 8, "prettDateTimelineByStatus": 1632127400353, "prettyDate": "2021-09-20 15:43:00", "prettyDateTimeline": "2021-09-20 15:43:20", "priority": false, "redistribute": false, "renderActivity": false, "responseTime": 9, "ruleId": "4bea94290592a1d4363b90652ae1dea5", "selected": false, "severity": "Not Set", "severityStyle": "severity-low", "slaStatusText": "Within SLA", "slaStyle": "ticket-within-sla", "status": "Closed", "statusStyle": "ticket-closed", "subject": "halo", "supervisor": "e6a59c632f4229742da305ed4450e59a,cbc2e7f91696e36496b197a500f73e9d", "ticketAnswer": false, "ticketNumber": "2109200000001", "timelineStatus": "Closed", "toGroup": "3871981d6c8d1982f23a22f44c3737f8", "transferInterval": 19, "unassignDuration": 0, "unassignedDate": 1632127381196, "unassignedDateText": "2021-09-20 15:43", "unreadMessages": 0, "withinSla": true }]” “hasMore”: true, “nextIndex”: 10, “prevIndex”: 0, “totalResults”: 4784 }